Quality Control Administrator

Warranty & Field Performance Management: Log new warranty claims and manage the end-to-end return process. Manage warranty returns, including tracking, disposition, and validation or diagnostic tests on returned components in conjunction with Quality Technicians. Log and document test results accurately in warranty systems/ warranty activities for products produced by third-party processors. Maintain accurate warranty data, documentation, and reporting to support internal and customer requirements. Perform logical, data-driven analysis of warranty and field failures. Identify trends, systemic issues, and improvement opportunities in warranty performance. Support continuous improvement initiatives for warranty systems and field performance. Provide failure prevention feedback to Product & Manufacturing Engineering. Coordinate with Manufacturing Plants, Process Engineering, and Product Engineering to ensure timely root cause analysis and corrective actions for field issues. Support structured problem-solving activities (e.g., 8D, A3, root cause analysis), as required. Follow up on corrective, preventive, and improvement actions to ensure effectiveness and closure. Support the return and handling of suspect or defective material to suppliers. Coordinate Layered Process Audits, including: Establishing and communicating audit schedules Maintaining audit records and results Tracking closure of non-conformities Identifying recurring, chronic, or systemic issues Leading the LPA Core Team Preparing, reporting, and presenting LPA status, results, and open actions Support Quality Technician activities, as required. Support 5S standards within Quality Department areas and other assigned areas. Participate in special projects or additional tasks, as assigned.

What We Offer: We provide compensation and benefits programs intended to attract, motivate, reward, and retain an incredibly talented, globally diverse workforce at all levels within our organization. Our compensation programs are informed by market data and business needs, and we are committed to providing equitable and competitive compensation. We are committed to providing our team with quality and competitive benefit programs, including health and well-being resources, family-centric policies, and an agile workplace program, where not precluded by collective bargaining agreements or national statutory plans. Plans are benchmarked for competitiveness and value. We provide formal development opportunities at all levels and stages of employee careers. These opportunities are delivered in a variety of formats to make our portfolio of solutions agile, sustainable, and scalable to support our employees in developing the skills needed to succeed. What We Believe Product Leadership - Innovation that brings value to our customers Humility - Seeking out diverse perspectives and working collaboratively Inclusivity - Recognizing our differences makes us stronger; we are bold and intentional Net-Zero - Committed to energy efficiency, waste reduction and beneficial reuse Integrity - Taking responsibility for our decisions and doing what is right Accountability - Taking ownership of our actions and driving results SafetyYou will consistently hear us say Safety First! We are committed to continually improving our strong safety performance supporting the health and wellness of our employees! We also believe employee health and safety is everyone's responsibility. We encourage safety learning and collaboration to help employees understand and follow applicable safety policies, standards, and procedures and identify opportunities to minimize or eliminate risk. Work is expected to be conducted in a manner that stresses the importance of preventing incidents and illnesses, including attending all required safety meetings and trainings. It is expected that all incidents, near misses, and unsafe conditions are immediately reported to the direct manager, Human Resources, or Safety Employment OpportunityPHINIA is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran SponsorshipPHINIA does provide sponsorship for employment visa status based on business need. However, for this role, applicants must be currently authorized to work on a full-time basis, in the country where the position is currently based. No Unauthorized Referrals From Recruiters & Vendors Please note that PHINIA does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to PHINIA will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before the unsolicited resume or offer is received.