Consumption Lounge Specialist

Summary: The Consumption Lounge Specialist plays a key role in enhancing the guest experience within the consumption lounge. Responsibilities include, but are not limited to, greeting guests, evaluating tolerance levels, assessing sobriety, recommending cannabis products, offering cannabis education, crafting and serving cannabis cocktails, serving cannabis products, managing table‑related tasks (seating/serving/bussing), completing sales transactions, and handling guest payments. It is crucial to adhere to all state compliance standards, such as providing relevant product labels, communicating order and table totals to customers, and ensuring excellent customer service in all guest interactions.

Essential Duties and Responsibilities: Greeting guests as they are seated in the lounge. Providing water to all guests who are seated within the lounge. Evaluate guest cannabis experience levels. Assess guest sobriety levels. Educate guests on cannabis, terpenes, cannabis products, lounge offerings, devices, and regulations. Taking and submitting guest orders via Dutchie. Carrying multiple cannabis product and cannabis cocktail orders to tables and serving to guests. Mixing/making and serving cannabis cocktails. Restocking bar. Maintain accurate inventory counts of bar and lounge supplies/consumables. Conduct multiple tables touches to uphold customer service standards. Deliver cannabis products, cannabis cocktails, merchandise, and smoking apparatuses to guest at table. Educate guests on proper use of smoking apparatuses. Stay informed about all menu offerings within the lounge and catering menu. Maintain accurate data on lounge destruction log. Building and setting up profiles on Dutchie. Updating all steps during the process on applicable software program applications. Creates an exceptional customer service experience with guests through education, knowledge of products and salesmanship. Address customer questions about the price and use of cannabis products/merchandise during tableside consultations. Stays up to date knowledge on the endocannabinoid system and all applicable properties and/or effects. Comply with all state regulations pertaining to medical, retail, and/or lounge sales. Comply with all cash handling policies and procedures. Maintain a clean and organized work environment, cleanliness of all surfaces within lounge floor and register areas. Removes and records the amount of cash in register at end of shift. Reports all issues to management. Maintain professional appearance, and adhere to all company policies regarding dress code, personal hygiene, and appearance. Perform daily opening and/or closing procedures. Comply with all HR policies including confidentiality and non-disclosure. Assist with the implementation of company policies, standard operating procedures, and performance standards. Daily compliance with company policies including but not limited to; state/local regulation compliance, security protocols, access protocols, dress code, and work schedules.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills: Ability to read and interpret documents such as safety rules and regulations, operating and maintenance instructions, and procedure manuals. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Certificates, Licenses, Registrations Must possess a Nevada Consumption Agent work card and be 21 years of age or older. Must possess a Nevada Food Handler Safety Card. Possession of ServSafe Food Safety Management certification preferred. OSHA 10 certification required within 6 months of start date. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to use hands to handle or feel. The employee is consistently required to stand; walk; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. I am aware that this job position may involve exposure to cannabis, cannabis odors, and cannabis smoke, which is a Schedule I controlled substance under federal law. While performing the duties of this Job, the employee occasionally maybe exposed to wet and/or humid conditions, extreme cold and extreme heat. The employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles and toxic chemicals. The noise level in the work environment is usually moderate. Mid Level