Employment Solutions is partnering with a growing company to hire an Inside Sales Administrator for their Indianapolis office. This is a full-time, direct hire inside sales and customer service role at the center of a small, collaborative team where you will keep customers cared for, orders moving, and the office running smoothly. At Employment Solutions, we take the time to know our candidates and our clients, and that is how we find the right fit for both. If you are organized, proactive, and enjoy variety in your day, this one covers a bit of everything: order management, customer support, logistics coordination, inventory management, purchasing, sales support, light finance tasks, and office administration. You will work closely with the external sales team to help grow accounts and hit territory targets, reporting to the General Manager.
What you will do:- Manage the full customer order process from quotation and order entry through delivery, invoicing, and updates
- Handle customer service queries on orders, stock availability, and delivery status, and follow through to resolution
- Coordinate delivery scheduling and book freight or carriers to meet customer needs (logistics coordination)
- Monitor inventory levels and raise or escalate purchase orders based on demand
- Support payment follow-up and month-end account queries
- Prepare quotations, price lists, samples, and reports, and provide sales support to the external team on meetings and planning
- Proactively contact customers and prospects to support account growth and pipeline development
- Provide general office administration, including phones, mail, check deposits, and operations support
What we are looking for:- 3+ years of inside sales administration or customer support experience, ideally in the packaging industry
- Previous office administration experience (phones, mail, supplies, general support)
- Strong written and verbal communication and the ability to juggle multiple tasks
- Good working knowledge of Microsoft Office; HubSpot and SAP Business One experience a plus
- Bachelor's degree preferred
- Schedule and details:
- Full-time, Monday through Friday, 8:00am to 5:00pm 100% onsite in Indianapolis
- Reports to the General Manager
- Occasional international travel
- Direct hire with a 90-day initial period; commission plan begins after successful probation
Compensation and benefits:- $60,000 to $65,000 base salary
- Commission plan after probation25 vacation days plus 9 federal paid holidays per year 401(k) retirement plan (eligible after 90 days)
- Company-sponsored health, dental, and vision benefits
- Supportive, flat-hierarchy team culture with room to grow as the business expands
If this sounds like you, apply today! Let's find your next favorite job together.
