Global Customer Care Process Lead - AI & Transformation
jobleadsusBrooklyn, NY
Global Customer Care Process Lead - AI & Transformation
jobleadsusBrooklyn, NYManager L7
First-Line Supervisors of Office and Administrative Support WorkersQuality Control Systems ManagersNatural Sciences Managers
Biological Product (except Diagnostic) ManufacturingIn-Vitro Diagnostic Substance ManufacturingResearch and Development in Biotechnology (except Nanobiotechnology)
APPLY NOWBio-Rad Laboratories, Inc. is seeking a Sr. Director or Director, Global Customer Care Process Lead to act as Global Process Owner for Customer Service and Customer Technical Support.
You will set strategic direction, governance, and drive end-to-end process improvements across 37 countries in a highly regulated, reliability-critical environment. You will evaluate organizational design, operating models, and capability needs while guiding AI-enabled enhancements to standardize tools and
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Level
Manager L7
Location
Brooklyn, NY
Occupation
First-Line Supervisors of Office and Administrative Support Workers
Industry
Biological Product (except Diagnostic) Manufacturing
Posted
yesterday