Information Technology Support Specialist

Location: Greensburg, Pennsylvania

Job Summary: The IT Specialist provides onsite and remote technical support for end users, enterprise hardware, software, and business applications. This role is responsible for troubleshooting technical issues, supporting technology deployments, maintaining IT assets, and ensuring reliable and secure technology services across office and operational environments. The position works closely with internal users, technical teams, and vendors to deliver effective support and maintain business continuity.

Responsibilities: Provide technical support for desktops, laptops, mobile devices, printers, and related peripherals. Troubleshoot, document, and resolve incidents and service requests through the organization's ITSM platform. Install, configure, maintain, and repair hardware and software in accordance with company standards. Escalate complex issues to appropriate support teams while maintaining ownership through resolution. Support conference room technology, audio/visual equipment, and end-user computing needs. Assist with system deployments, upgrades, onboarding activities, equipment refreshes, and technology rollouts. Manage user access requests, equipment assignments, and technology lifecycle activities. Maintain accurate asset inventory records and coordinate vendor repair and maintenance services. Follow established security, documentation, and change management procedures.