Call Center Service Advocate I - Remote

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Ability to provide own transportation for instances where on-site support is required for employees located within 50 miles of a physical OSH location/centerhttps://www.oakstreethealth.com/locationsCall center/home office locations: Downers Grove, IL; Chicago, IL; Charlotte, NCAbility to participate in classroom-style remote training sessions An understanding of the high level of conscientiousness, professionalism, and reliability that is required in a remote work environment Career Development Opportunities: The career path from CC Service Advocate I to CC Service Advocate II includes: A minimum tenure of 6 months in the CC Service Advocate I role Consistently demonstrates strong problem-solving abilities, effective communication, and a thorough understanding of customer needs Demonstration of a strong desire to learn and grow in their role Meet "Exceptional" performance metrics for a minimum of 3 consecutive months (targets are subject to change with 30-day advance notice) for all job skills: Average Handle Time Unavailable time Quality Metrics Schedule Adherence (adhering to your assigned work schedule set by Workforce Management based on business needs [shift arrival and departure times, and assigned lunch/break times])Demonstrate proven reliability and satisfactory attendance What are we looking for? High School diploma or equivalent required, some undergraduate education preferred 1 year of customer service experience, call center environment experience preferred A flexible and positive attitude A friendly and nurturing attitude toward our patient population of older adults Experience with EMR (Electronic Medical Record) documentation preferred Ability to multitask, prioritize, and manage time effectively Outstanding phone demeanor and etiquette High level of integrity Proficient PC skills, including basic Microsoft Excel skills Spanish, Mandarin, Cantonese, or Polish speakers preferredUS work authorization Anticipated Weekly Hours40Time TypeFull time Pay RangeThe typical pay range for this role is:$17.00 - $34.15 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‐time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‐being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments (https://learn.bswift.com/cvshealth-mainland) .This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran - committed to diversity in the workplace.