Order and Data Entry RepLocation: Vernon Hills, IL
Department: Customer Service
Reports To: Supervisor, Customer Service
Weekly Schedule: Monday-Friday 8:00am - 4:30pmJOB PURPOSE:As our Order and Data Entry Rep, you'll be reviewing, verifying and entering our customers and our sales representatives orders into the system in a timely and accurate manner. You'll need strong attention to detail to catch errors and discrepancies when processing sales orders. Communicate with various departments ensure on-time deliveries.
RESPONSIBILITIES:
Identify appropriate customer account number prior to manually entering customer purchase order. Enter manual orders into SAP system within 24 hours of receipt. Respond to requests: identifying discrepancies or problems related to orders. Provide appropriate pricing or customer service rep documents needed for correction. Provide clear and concise notes within the order with corrections needed by pricing team or CS RepConfirm customers' name, address, and billing information are correct. Verify product numbers and specifications of items to be purchased, and enter this information on order documents. Check inventory records to determine the availability of requested merchandise. Review orders for completeness according to reporting procedures and forward incomplete orders for further processing. Receive and respond to customer complaints.
REQUIREMENTS: 10-Key experience by touch
Prior order entry/customer service experience Basic understanding of Excel and Word. SAP a plus Strong attention to detail Ability to prioritize workload and handle work with a sense of urgency Effective written and verbal communication skills Must be able to work well with others/good team player
Pay:
$21 - $23/hrFrom big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave. We also offer a 401(k) plan after three months of employment. Associates are vested in the RPM Pension plan after completing five years of service. Rust-Oleum offers 9 paid holidays and one floating holiday per year. You are also eligible to earn three weeks of vacation on an annualized basis. Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class
