Major Responsibilities:- Handles customer complaints regarding timeliness of deliveries or quality of products for areas of responsibility.
- Aids field staff with questions regarding equipment.
- Stocks and maintains vehicle inventory.
- Knowledgeable and competent on the basic DME and specific RT equipment.
- Responsible for accurate and timely delivery, pick-up and or switch out of DME and RT equipment.
- Completes paperwork in a neat, accurate, timely manner in accordance with regulatory rules.
- Maintains and operates company vehicles in accordance with company policies, procedures and regulatory agencies.
- Operates vehicle in accordance with local laws.
- Works on-call schedule as indicated by management.
- Attends meetings and handle other duties as assigned.
- Licensure, Registration, and/or Certification Required:
- A valid drivers license issued by the Division of Motor Vehicles.
Education Required: High School Diploma or GED equivalent
Experience Required:
1 year related experience in customer service, deliveries, etc.
Knowledge, Skills & Abilities Required:
- Previous work experience dealing with customers, patients, or the general public.
- Ability to use tact, discretion, and good customer service skills to be able to interact with customers and patients. Must be able to verbally explain the operation of the equipment.
- Must be dependable, able to work independently, handle interruptions, and follow directions. Must be able to maintain accurate records and maintenance systems.
- Must possess and provide proof of a valid Illinois or Wisconsin Drivers License and a registered, functional car with adequate insurance coverage.
- Physical Requirements and Working Conditions:
- Must have manual dexterity to operate a variety of office and business equipment.
- Must be able to sit, stand and walk for prolonged periods in order to analyze and prepare information.
- Must have the physical agility to move about in confined spaces, including bending, kneeling, squatting and occasionally reaching one or both arms over the head.
- Must be able to lift, push or pull 75 lbs.
- Must be able to maneuver up to 122 lbs on a dolly up and down ramp and/or stairs as needed.
- Must be able to speak and hear clearly to be able to communicate with people in person or over the telephone.
- Subject to occasional temperature and road fluctuations during required business travel or during warehouse/dock work.
- Subject to exposure to chemical and hazardous waste and communicable disease.
- This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
