Field Service Coordinator

Responsibilities include: Service Coordination: Coordinate and schedule services, appointments, or dispatch of techniciansMaintain accurate records of service requests, interactions, and outcomesPrepare service documentation and invoicing supportMonitor the progress of service delivery to ensure that timelines are met and that services are carried out efficientlyFollow up with customers on appointment confirmations, job status, and completionCommunicate delays, changes, and schedule updates to customers and internal teamsPrepare and distribute reports on service activities and outcomes to managementGather feedback from clients to identify areas for improvement in the delivery processParts Sales Support: Process incoming parts inquiries and identify the correct part numbers from manuals, drawings, and equipment recordsPrepare and send parts quotes, and follow up on open quotesEnter and track customer parts orders from receipt through shipmentCoordinate with the warehouse on stock availability, picking, packing, and shippingKeep customers informed of order status, tracking, and expected deliveryMaintain accurate customer, pricing, and part records in the ERP/CRM systemRequired Qualifications: High school diploma or equivalentAt least five years of experience in service coordination, customer service or a related fieldProficiency with Microsoft Office (Outlook, Excel, Word) and comfort learning new softwareStrong communication and interpersonal skillsProblem-solving and conflict-resolution abilitiesOrganizational and time-management skillsAbility to maintain detailed records and manage multiple tasksPreferred Skills: Experience in an industrial, electrical, or equipment-service environmentTechnical understanding of field operations and related toolsFamiliarity with ERP or service management softwareKnowledge of shipping and receiving processesPay: $24-$36/hr