Client Services Associate The Client Services Associate sits at the intersection of Operations, Transfers, Client Experience, and Advisor Support. This role is not about ego - it's about execution, service, and trust. You'll play a critical role in helping clients move and consolidate assets with ease, navigating what can often be a confusing process, while acting as a steady, reliable extension of the broader Titan wealth advisor team. Your work directly impacts client confidence, retention, and long-term relationships. This role is ideal for someone who takes pride in operational excellence, values connecting with people, and enjoys being behind the scenes making things work - someone who values accuracy, follow-through, empathy, and helping others succeed.
What You'll Do:
Manage inbound and outbound client communication across email, chat, and phone with a service-first approach. This will look like:
- Serving as a primary point of contact for clients completing brokerage and retirement account transfers (ACATs, 401K rollovers)
- Educating and guiding clients through the transfer process with clarity, empathy, and patience
- Reviewing, processing, tracking, and following up on incoming and outgoing transfers end-to-end
- Maintaining meticulous records of all transfer and account activity
- Partner closely with Titan wealth advisors to ensure seamless handoffs and a unified client experience
- Support broader CX and brokerage operations including onboarding, KYC/AML, and basic account troubleshooting/updates
- Communicate with third-party brokers and firms to resolve issues and expedite transfers
- Identify patterns, bottlenecks, and risks, and proactively suggest workflow improvements
- Translate recurring client feedback into clear recommendations for internal teams (Product, Engineering, Ops)
What We're Looking For:- 13+ years of experience in financial services, client operations, or customer success (experience in Transfers is a plus, but not required)
- Self-awareness: Understands how their communication, decisions, and energy affect teammates and clients, and adapts in service of better outcomes
- A genuine service mindset
- Strong written and verbal communication skills with exceptional attention to detail
- Calm, empathetic presence when handling complex or sensitive client situations
- Ability to manage high volumes while maintaining quality and consistency
- Comfortable working independently and as part of a highly collaborative team
- Strong organizational, analytical, and problem-solving skills
Familiarity with support tools like Kustomer, Hubspot, Zendesk, or similar platforms.
Required:
Candidates must hold at least one of the following licenses, or a combination thereof SIE, Series 6, Series 7, Series 63, Series 65, or Series 66. Candidates holding other financial licenses are also encouraged to apply, but financial licensing is a must.
What Success Looks Like:- Clients feel supported, informed, and confident throughout every interaction
- Advisors trust you as a reliable extension of their work with clients
- Transfers are processed accurately, efficiently, and with minimal friction
- When there is friction, issues are surfaced early, documented clearly, and you bring ideas for resolutions to the table
- What Your Growth Looks Like:
- You'll build deep expertise in brokerage operations, transfers, and client relationship management
- You'll further develop strong communication practices between external clients and internal functions, risk mitigation, and operational problem-solving skills
- You'll gain exposure to cross-functional responsibilities between Advisors, Product, Engineering, and Operations at an exciting fintech start-up, with so much opportunity to pave your own path as you learn and grow
