Customer Success Engineer馃搷 Remote, USUp to $220,000 plus stock StealthWatch is partnered with an innovative AI networking and observability start-up vendor that鈥檚 looking to hire an experienced Customer Success Engineer to join its growing post-sales team. This is a customer-facing technical role where you鈥檒l take ownership of customers after a successful Proof of Concept, working closely with the deployment team, production rollout and ongoing adoption. You鈥檒l become a trusted technical advisor, helping enterprise customers maximise the value of the platform while identifying opportunities to expand into new use cases.
What you鈥檒l be doing: Lead customers from POC into production deployment. Deliver onboarding, implementation and technical guidance. Work closely with Sales, Solutions Engineering and Delivery teams. Build long-term technical relationships with enterprise customers. Support deployments, troubleshooting and platform optimisation. Travel to customer sites for key milestones and technical reviews.
What we鈥檙e looking for: Strong networking background with technologies such as BGP, MPLS, SD-WAN, routing, switching and telemetry.5+ years in a customer-facing technical role such as Resident Engineer, Customer Success Engineering or Solutions Delivery. Experience working with enterprise customers. Excellent communication skills and a passion for solving technical challenges. If you have a networking background and enjoy working directly with customers to deliver successful outcomes, I鈥檇 love to hear from you.

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Level

Senior L5

Location

Denver, CO

Occupation

Computer Systems Engineers/Architects

Industry

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Posted

9 days ago

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