National Customer Service Manager Lead & Elevate Customer Care

West Music Company in Coralville, IA seeks a National Customer Service Manager to lead day-to-day supervision of Customer Service Associates and Representatives, coaching performance, development, and accountability to ensure an exceptional customer experience. As a key leader, you will collaborate with Bids, Sales, Accounts Receivable, and Fulfillment to resolve customer needs, maintain service guidelines, and drive KPIs that improve efficiency and satisfaction across the National Business