Mortgage Origination Specialist - CSR
Location: Indianapolis, IN (46241)
Pay Rate: $17.00 - $26.00/hr (W2)
Duration: 6-Month Contract (Potential for extension)
Shift: 8-hour shift between 7:30 AM - 6:30 PM ET
Clearance: Ability to obtain a Public Trust Security Clearance
Role Overview:
You will act as a Subject Matter Expert, providing technical guidance to the lending industry and the public regarding
FHA mortgage policies, guidelines, and procedures.
Key Responsibilities:
Expert Support:
Answer calls and emails from Loan Officers, Underwriters, and lenders regarding FHA origination guidelines.
Technical Research:
Utilize a comprehensive knowledge database to provide accurate, real-time answers to complex mortgage inquiries.
Documentation:
Maintain precise records of all interactions within a centralized database.
Compliance:
Follow strict Standard Operating Procedures (SOPs) to ensure HUD mission alignment.
Required Qualifications
Experience:
Minimum
2 years
of mortgage origination experience (e.g., Loan Processor, Loan Officer, Junior Underwriter, or Originator).
Customer Service:
Minimum
1 year
of contact center or professional telephone customer service experience.
Technical Skills:
Proficiency in navigating multiple computer systems; typing speed of
40+ WPM
.
Education: High School Diploma or GED.
Preferred Skills:
Bilingual:
Spanish/English (Verbal and Written).
Knowledge:
Prior experience specifically with
FHA
guidelines.
Omnichannel:
Experience managing support across phone, email, and chat.
