Position Title: Teller Supervisor
Purpose: Support and assist in overall office operations by ensuring compliance with internal control standards and procedures, applicable banking regulations, legal requirements and customer service standards.
Job Responsibilities:- Responsible for ensuring our customers receive fast, friendly service, and directing the day-to-day operational activities of the branch.
- Directly supervises tellers to ensure positive customer experience
- Trains staff on operational issues
- Knowledge of policies and procedures
- Makes judgment decisions
- Coaches other employees
- Helps to research and resolve problems
- Performs teller transactions
- Works in coordination with the Branch Manager and is responsible for the operational integrity of the retail office.
- May be called on to oversee the office in the Branch Manager's absence,
Minimum requirements:- High School Diploma or equivalent 2 years teller experience or equivalent retail or cash handling 2 years supervisory experience, preferably in a bank environment
- Excellent communication skills
- Computer skills with proficiency in Windows based applications
- Excellent problem solving skills
- Ability to lift coin trays and stand for prolonged periods of time
- Ability to work some Saturday mornings based on branch needs
Skills & Qualifications:
Customer Service Skills, Communication Skills, Problem Resolution, Software & Technology, Documentation Skills and Attention to Detail.
Required qualifications: Legally authorized to work in the United States
Preferred qualifications:
2+ years of experience in the customer service industry Math skills: counting cash drawer
