Summary:
Act as brand ambassador consistently sharing and embodying the aesthetics of alexanderwang. Proactive in acquiring and building a loyal client base through different touchpoints, services, and communication channels to ensure a fully immersive and authentic client experience.
Responsibilities include but are not limited to:
- Able to execute Client Experience Expectations, ensuring brand’s goals are met for every client interaction
- Able to manage client expectations
- Able to learn and adhere to operational processes
- Able to maintain high level of energy from greeting customers, to discovering their connection to the brand, to styling the client appropriately across all categories to capturing meaningful data to build a return client base
- Maintain clear understanding of new arrivals, best sellers and fit information to be able to advise clients quickly and knowledgably
- Support all operational tasks as needed—being a team player and assist with necessary stock receiving processes and maintain proper standards set by the Operations Supervisor when interacting with merchandise
- Support visual floor moves and maintain visual standards as needed
- Able to consistently meet monthly/quarterly/yearly sales objectives as determined by management and reach growth in sales YoYAbility to accurately collect customer data at Point of Sale in compliance with local/state guidelines and manage client communication appropriately
- Qualifications/Skills
- Proficiency in Mandarin required, additional languages is a plus
- Bachelor’s or relevant degree preferred 1-3 years of experience in sales or customer serviceexcellent communication skillsknowledgeable on trends and adept with stylinggenuine curiosity to build long term relationship with clientsexcellent storytellerstrong organizational skills
We are an Equal Opportunity Employer M/D/F/V.In compliance with the New York City salary transparency requirements, the potential salary for this position is from $22-$24/hour, which represents a range commensurate with experience, knowledge, and skills required.
