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Selecting an option from the list below will update the main content Director, State Operations Boston, Massachusetts, United States and 2 more
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Claims Director, State Operations Remote
ID: 2026-262174
Job Description:
Job Category Product Management
Typical Starting Salary$163,500 - $229,500
Minimum Salary$137,000.00
Maximum Salary$257,000.00
Schedule Full-Time
Flexible Time Off Annual Accrual - days20
Application Deadline 10/16/2026
Travel 25%
Description:
Responsible for state(s) with moderate environment and competitive market. Directly accountable for state profit and loss including performance against plan. Responsible for establishing, monitoring and influencing all aspects of state growth and performance. Directs the analysis, development and management of pricing and underwriting strategies in a state(s). Tracks and responds to changes in the market, such as regulatory issues, legislative issues, and competitive practices. Coordinates activity between all parts of US Retail Market (USRM) including Product, Distribution, Claims, Marketing and Underwriting. Business strategic initiatives for state(s) will determine scope of duties.
Responsibilities:
Establishes objectives for the state(s) in terms of growth and profitability.
Develops, reviews, and implements strategies through the integration of the sales, service, underwriting, pricing and claims functions.
Collaborates within Product and other functional departments to maximize effectiveness of programs while maintaining compliance within the state(s).
Monitors the market place and identifies competitor and industry changes impacting effectiveness or compliance of current programs.
Monitors catastrophe exposure in the state(s) and develops appropriate strategies to manage the exposure at an acceptable level.
Examines all relevant data and works with the appropriate teams to implement changes in pricing position, underwriting standards, sales growth, and claims handling.
Manage relationship with regulatory agencies and industry organizations. Representatives the company at various insurance industry meetings and committees. Communicates with DOI and assures completion of required filings.
Works with the various distribution channels in the state to develop new business volume and quality standards and objectives, and to monitor the quality of new business sales results.
Partners with Global Compliance and Product Compliance during Market Conduct Exams.
QualificationsMBA or appropriate experience
Highly developed quantitative analysis and decision making skills
Excellent written and oral communication, analytical, influencing and leadership skills also required
8 to 10 or more years progressively responsible work experience required with previous experience in managing a state`business plan or a combination of sales, service, underwriting and claims functions
About UsPay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices
California
Los Angeles Incorporated
Los Angeles Unincorporated
Philadelphia
San Francisco
Match Unknown
Job Insights Based on previously hired candidates
Popular Skills of Previous Hires Analytics
Job titles of previous hires Vice President
Senior Manager
Senior Director
National Manager
Previous hires also worked atPlymouth Rock Assurance
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Perks and Benefits
Competitive Compensation:
Our compensation programs are designed to deliver above-market pay if you perform well, and significantly above that for exceptional performance over time. Virtually every employee is eligible for some type of variable incentive pay in addition to his or her base pay.
Flexible Work Arrangements We understand the role work-life balance plays in your ability to stay energized and engaged. So we place an emphasis on regular hours, flex scheduling, and generous time off through paid holidays, vacation days, and more.
Top-Notch Retirement PlanWe help you prepare for the future through our 401(k) plan. Our plan provides a 100% match for up to 5% per pay period and an additional 3% annual match for all employees employed on 12/31 each year.
From regular coaching and planning to paid training, licensing, and tuition reimbursement for approved courses, we’re dedicated to your continued growth, because we know it leads to continued success
You’ll have access to comprehensive health, dental, and vision coverage, as well as a host of other insurance and wellness benefits—including progressive parental benefits and support.
Commitment to an inclusive environment Liberty Mutual fosters an inclusive workplace where employees and customers of all backgrounds feel valued, supported, and empowered to contribute their best.
Your ability to prioritize the needs of our customers will always be embraced and appreciated.
Continuous improvement and innovation Our teams are constantly experimenting with new ways to protect our customers.