Inwood Ice Arena Desk Personnel Under the direction of the Inwood Recreation Center/Ice Arena Superintendent & Ice Desk Supervisor, the Inwood Ice Arena Desk Personnel is responsible for providing customer service, greeting members and guests, program and membership registration, answering telephone calls, and other general clerical duties.
Essential Duties:- Provide excellent customer service to all guests and members.
- Assist customers registering for programs, memberships, activities and events.
- Process program and membership registrations.
- Maintain good working knowledge of the Registration Software System.
- Process cash, check, and credit card transactions.
- Balance cash drawer at end of shift.
- Answer phone calls and transfer calls appropriately when necessary.
- Ensure cleanliness and professional appearance of desk areas.
- Uphold ALL policies of the Joliet Park District
- Attend staff meetings as necessary
- Perform all other duties as assigned
- HoursThis position requires day and evening hours, Monday through Sunday. This position may work approximately 15 30 hours a week.
- Work Environment
- Work setting is indoors, behind a desk. Noise levels can range between quiet office setting to moderate-noisy level of sound when patrons are present.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand; walk; sit; bend; kneel; use hands and fingers to handle or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; and carry materials. Although rare, the employee may occasionally lift or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Education and Experience:- Some high school education required
- Additional Eligibility Requirements
- Current CPR and AED certification required upon hire or able to obtain within 30 days of hire
Ability to read and interpret documents such as rules, instructions and policy/procedure manual.
Able to multi-task and still maintain a professional demeanor.
General math skills; ability to add, subtract, multiply and divide numbers.
Organized, responsible, and must maintain strong customer service skills.
Affirmative Action/EEO Statement
The Joliet Park District is an Equal Opportunity Employer
Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
