Senior Director, Labor and Employee Relations

Job ID: 16644

Business Unit: MTA Headquarters

Location: New York, NY, United States

Department: Labor Relations HQ

Date Posted: Sep 15, 2026 DescriptionJOB TITLE:Senior Director, Labor and Employee RelationsDEPT/DIV:Labor RelationsSUPERVISOR:Chief Employee Relations & Administrative OfficerWORK LOCATION:2 Broadway, New York, NY 10004HOURS OF WORK:9:00 am - 5:30 pm (7.5 hours/day) or as requiredFULL/PART-TIMEFULLSALARY RANGE:$145,615 - $182,019DEADLINE:Until filled This position is eligible for telework, which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire. Opening: The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation's largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities. Approved AI Disclosure LanguageAI-Enabled Recruiting ToolsThe MTA may use AI-enabled recruiting tools as part of the recruiting process for this position. Jobvite Talent Fit, an Automated Employment Decision Tool (AEDT), uses artificial intelligence to compare information in your resume and application materials against the qualifications, skills, experience, and requirements identified in this job posting to assist recruiters in evaluating candidate qualifications. Jobvite Auto Talent Rediscovery is an AI-enabled sourcing tool that evaluates previously submitted candidate profiles and application materials maintained within the MTA's Jobvite recruiting system to identify individuals whose qualifications may align with current job opportunities and who may be considered for outreach and invitation to apply. These tools assist recruiters and do not make employment decisions. All employment decisions include independent human review. Additional information about Talent Fit and the applicable bias audit is available at Talent Fit Bias Audit Summary. (https://www.mymta.info/cs/groups/public/sg/000/894/d/mtabscdmprd8945292.pdf)You may opt out of AI-assisted evaluation by submitting a request to [email protected] .

Job Summary: This position will report to the Chief Labor and Employee Relations Officer for the MTA and its constituent agencies, covering a large and diverse workforce represented by multiple labor unions across the MTA.This role ensures consistent application of policy, cost-effective labor agreements, and optimum managerial control of MTA operations. The Senior Director will be responsible for providing strategy, coordination, direction, oversight, and expert advice on labor and employee relations matters, as well as applying collective bargaining agreements to the management of MTA and constituent agencies. This position will also participate in collective bargaining negotiations.

Responsibilities: Provide oversight and interpretation of the current labor agreements, work practices, policies, and procedures; and advice, counsel, and risk assessment (including work rules, rates, and other compensation-related matters) to departmental heads for MTA-HQ's represented and matrixed workforce. Interact and direct employee and labor relations staff on all facets of employee-related issues involving implementing corrective actions and practices for represented employees within MTA-HQ.Lead and direct multiple support activities for grievance, discipline, arbitration processes, and other dispute resolution functions as needed for represented staff within MTA-HQ.Collaborate and assist Deputy Chiefs in formulating Employee & Labor Relations Strategies to achieve MTA's long-term plan for efficiency, with attention to the represented employee concerns and agreements Collaborate with Agency Employee and Labor Relations leads to ensure consistent application of policies, procedures, practices, and labor agreements across the MTA to foster a dynamic environment for its matrixed and represented workforce. Serve as lead Employee & Labor Relations staff at inter-agency meetings as required. Direct internal workforce investigations referred by MTA IG, MTA DDCR/EEO, MTA Corporate Compliance, NYS Ethics and Commissions, and DOL for MTA-HQ's represented workforce. Directs and oversees all employee relations functions for MTAHQ's represented workforce, including providing strategic advice and recommending solutions to a wide range of employee and labor relations issues and disputes/complaints. Cultivate, maintain, and grow positive working relationships with labor unions across the MTA, advocating for represented staff concerns while balancing organizational objectives. Collaborate with management, agency LR leads, and labor unions to develop procedures that conform to policies and/or the collective bargaining agreement (CBA) and to ensure sound employee and labor relations for represented employees. Manage various Department of Labor FMLA inquiries and responses for MTA as directed by the Chief Labor and Employee Relations Officer, including issues affecting represented staff. Develop, lead, and manage ER and LR training for MTA managers and supervisory personnel. Work on other duties or special projects as assigned by the Chief Labor and Employee Relations Officer or other Senior MTA Executives to enhance the quality of employee working environments for all staff, including represented employees. Encourage and support positive communications between employees and managers and provide strategic support to sustain a positive workplace for all MTA employees, including represented staff. Work cross-functionally with collective bargaining representatives, People (HR), and legal/employment counsel to manage labor relations and mitigate employment risk. Or collaborate with collective bargaining representatives, the People (HR) department, and legal/employment counsel. Select, develop, and motivate personnel within the department. Provide career development for subordinates. Provide prompt and effective coaching and counseling. Responsible for discipline/termination of employees when necessary. Review the performance of staff. Create a professional environment that respects individual differences and enables all employees to develop and contribute to their full potential. Impact of the Job :The MTA Senior Director of Labor and Employee Relations will be responsible for administering and leading the strategic implementation of employee and labor relations functions for MTA's union-represented workforce, aligned with organizational needs and objectives to effectively manage MTA's matrixed workforce. In addition, this role will direct the activities for various employee-related initiatives to ensure consistent application of policies, procedures, and practices, and labor agreements across the MTA to foster a dynamic environment for all employees; and provide advice and counsel to senior leadership across the MTA on all facets of employee relations affecting represented employees. Through collaborations with various agency leads, this position is responsible for monitoring the effectiveness of existing strategies and developing innovative enterprises to support and enable MTA's capacity to deliver safe, clean, and efficient service throughout the region it serves. Required Knowledge/Skills/Abilities: Must have in-depth conflict resolution skills to reach satisfactory resolutions of Labor Relations problems. Must have knowledge of in-depth knowledge of the arbitration process, trial, and/or hearing procedures. Excellent communication and interpersonal skills. Excellent organizational and presentation skills. Demonstrated ability to work with all internal levels within a given organization, including the MTA Board. Demonstrated ability to communicate and interact well with external agencies. External agencies may include the Governor's Office for New York State, the New York City government, elected and other public officials, as well as any staff located at other federal or state agencies or authorities. Demonstrated ability to work in a high-profile, high-pressure environment effectively. Demonstrated ability to communicate effectively with key internal and/or external stakeholders. Must have strong managerial skills to effectively direct a staff of professional and technical employees in implementing the short- and long-term goals and direction for the area of responsibility. Demonstrated ability to complete short- and long-term projects effectively and as efficiently as possible. Demonstrated analytical capabilities and quantitative skills. Demonstrated proficiency in Microsoft Office Suite or comparable applications, i.e., Word, Excel, PowerPoint, and Outlook.