Job-ID29426015Reference26-28005 Fraud Detection Specialist IA Fraud Detection Specialist level I, will review alerts/transactions that are flagged as potentially fraudulent, or out of pattern, based on the client's normal activity. Alerts and/or transactions may consist of various payment types and colleagues in this department are tasked with reviewing and verifying these alerted transactions via outbound and/or inbound call, in addition to initiating dispute claims. This position will play a key role in the prevention of losses to the client and its clients. The Fraud Detection Specialist I, is a position requiring banking operations and/or contact center knowledge, and a general knowledge of fraud identification and prevention. Demonstrate resiliency and adaptability in a fast-paced contact center environment The Fraud Specialist is responsible for reviewing fraud alerts and internal notifications to identify fraudulent or suspicious activity Approach problems logically and with good judgment to ensure the appropriate customer outcome Demonstrate personal excellence including punctuality, integrity, and accountability Comfortable in a metrics driven environment that requires the ability to prioritize and multitask Think critically and exercise independent judgement Following established policies and procedures, initiates appropriate actions steps to mitigate risk and protect the Bank from financial loss Opens cases/claims on all suspicious activity and appropriately investigate, and escalate when needed Works to detect various fraud schemes (email compromise, elder abuse, counterfeit checks, ATO, etc.) and characteristics of red flags, performs additional duties as assigned. Performs defined mitigation steps to reduce financial loss to our customers and the bank Ability to complete assigned duties within daily deadlines, both efficiently, timely, and with minimal supervision to meet KPIs and SLAs ADDITIONALRESPONSIBILITIESResponsible for detecting fraudulent transactions and maintaining a minimal error rate in high-volume, high risk (large dollar) department. Performs fraud alert review activities by following standard scripts and procedures. Review/decision alerts in Fraud application, and work independently while applying operating guidelines to make informed independent decisions. Consults with senior peers and team leads on moderate to complex issues to learn through experience. Experience working in a fast paced environment that demands excellent organizational and interpersonal skills. Strong communications skills to handle complicated or sensitive information to customers and other outside parties in a timely manner.
Skills: Preferred 1 year of general office, back office banking or accounting experience
Advanced computer experience required (e.g. MS Word, Outlook and Excel) Preferred 1 year in banking operations or contact center experience Preferred 1 year of experience in fraud investigations, disputes, and /or fraud exposure. Must work well in a team environment, as well as independently.
