Account Manager - Industrial

Job Summary: The Account Manager is the primary point of contact for a set of defined transactional & mainstay customers and is responsible for identifying new business opportunities, building strategic partnerships, and expanding our market presence. The role focuses on nurturing existing relationships, driving new opportunity conversion with existing or prospective customers, addressing customer needs, and ensuring long-term business retention and growth. FLSA Classification Non-exempt Reports toCommercial Director Essential Job Duties Customer Relationship Management & Sales Outreach: Build and maintain long-term, trusted relationships with assigned customers & prospects Serve as a strategic advisor, understanding customer business goals and objectives while proactively addressing customer issues, concerns, or complaints with a sense of urgency Regularly meet with customers to review base performance and identify new growth opportunities Actively seek opportunities to expand wallet share within existing accounts Deliver biannual in-person customer business reviews on key strategic accounts Sales Planning & Strategy: Develop and execute a territory sales plan in line with company goals and market trends Develop and implement strategic account plans for key customers Maintain a deep understanding of industry trends, competition, and customer needs Utilize a consultative sales approach to identify customer pain points and offer relevant value-added solutions Negotiation & Closing: Prepare and present proposals, negotiate terms, and close deals to meet or exceed sales territory quotas Build long-term relationships with customers to foster loyalty and repeat business Handle customer objections effectively and turn challenges into opportunitiesCE Data Management & Reporting Record all customer interactions, progress, and follow-ups in CE to ensure accurate data Maintain an up-to-date sales pipeline in CEPrepare sales forecasts & performance reports for the Commercial Leader Analyze sales data to identify trends & opportunities for improvement Pipeline & Opportunity Management: Maintain an organized pipeline of opportunities, ensuring all sales activities, communications, and progress are logged in CEQualify leads based on specific criteria and prioritize high-potential opportunities Consistently follow up with prospects to nurture them through the sales process