Shop ManagerStrong customer focus with experience in fast-paced retail environmentsProven ability to drive sales through events, networking, and building client relationshipsExcellent sales, communication, customer service, organization, and financial skillsSolid leadership skills and awareness of multicultural work environmentsTrained in selling techniques and visual merchandisingSelf-motivated, goal-oriented, and accountableEntrepreneurial mindset with creative ideas to enhance guest experiencesProficient in Microsoft Office and POS systemsFluent in English (B2 level); additional European language (Italian, French, German, or Spanish) at B2 level preferredWilling and available to live and work onboard a cruise ship for a 5-month contractDrive sales and service performance by managing all operational aspects of the store's exhibition areasDeliver a memorable retail experience onboard, creating excitement around brands and productsLead by example, inspiring the team with energy, trust, and a strong alignment to company valuesFoster strong relationships with onboard and shore-based management to ensure transparency and collaborationMaintain high visual merchandising and marketing standards, optimizing retail space and rotating products throughout the cruiseOversee logistics operations including loading, unloading, restocking, and general cleanliness of display areasTake full responsibility for the daily administration and smooth operation of the onboard shopsMaximize store opening hours while ensuring compliance with customs regulations and onboard programmingManage, coach, and develop a team of retail staff, identifying training needs and providing regular brand, sales, and service updatesEnsure accurate and timely sales reporting, voyage summaries, and guest feedback collection
