Job DescriptionDescription: Responsible for check in/check out of field techniciansProvide detailed technical orientation for all field service events 72 hours prior to the eventDocument all onsite activities based on project scope including scheduling, confirmation of time and work performed, delays incurred, open issues and additional expensesProactively provide alerts and escalations to Project Manager regarding technician skill sets, payment inconsistencies and budget issuesProvide an accurate, detailed assessment of technician upon event completionParticipate in Technician Review MeetingsProvide logistical support when required, including package tracking, missing item resolution, site access issues and availability of Customer Technical SupportCommunicate with field technicians and customer stores to ensure equipment has arrived and confirm technician visitResponsible for gathering and posting technician deliverablesEscalate calls to Level II as appropriatePosition requires rotational On Call weekend supportRequirements: Associate degree in computer sciences, IT, or related field or equivalent work experience 2-3 years of technical or customer service supportProven success supporting internal and external customersStrong attention to detailStrong written and verbal communication skillsExcellent organization and time management skillsProfessional, high-integrity, reliable, organized, driven and results-orientedProficient MS Office skills (Word, Excel, and Outlook)
