Home Appliance Sales - Sears Tukwila Sears Holdings is the leading home appliance retailer as well as a leader in tools, lawn and garden, consumer electronics and automotive repair and maintenance. Key brands include Kenmore, Craftsman and DieHard. Sears and Kmart offer a broad range of apparel, including such well-known labels as Lands' End, Jaclyn Smith and Joe Boxer, as well as the Apostrophe and Covington brands. It also has the Country Living collection, which is offered by Sears and Kmart. We are the nation's largest provider of home services, with more than 11 million service calls made annually. The Consultative Sales Associate is responsible for enhancing the experience of members and driving profitable sales of Home Appliance area by providing proactive consultative sales assistance and support to the member, achieving department standards and goals, and performing sales-support activities to maintain a clean, in-stock, orderly and well-merchandised sales floor for conducting sales activities.
JOB RESPONSIBILITIES:
Takes ownership for enhancing the customer experience, assisting customers by utilizing approved consultative selling practices and guidelines to identify customer needs and provide appropriate solutions. Understands website navigation and proactively leverages technology in order to facilitate the customer experience. Completes required training in the expected timeframe and participates in ongoing learning opportunities. Maintains current knowledge of merchandise lines, product features, benefits and availability, and, if applicable, delivery, installation and/or service options, to respond to customer needs. Understands website navigation and store to web order processes and leverages these options for customer solutions when the product is not available in the store. Processes customer transactions in the Point of Sale system, including sales, returns, exchanges, etc. in accordance with authorized procedures. Fully optimizes credit and gift card opportunities. Meets or exceeds associate contribution/department productivity standards. Partners with other selling and sales support associates and cashiers to provide superior customer service (i.e., locate merchandise, assist customers, answer phones, ring register, etc.). Maintains merchandise standards and Ready All Day standards within assigned departments, including replenishment and housekeeping for associates in all departments; ad set up and take down for associates in Home Appliances, Fine Jewelry and Footwear; pad set up for associates in Home Improvement, etc. Adheres to merchandise protection standards. Uses basic internet navigation to access and print information/reports. Performs other duties and projects as assigned. Consultative sales experience preferred. Bilingual preferred but not necessary. All your information will be kept confidential according to EEO guidelines. Sears is an EOE Minorities / Females / Protected Veterans / Disabled encouraged to apply.
