Apple Health Advisory Committee Coordinator (MA5/MPD)

The Opportunity: This newly-established position oversees the work of two advisory committees engaging Apple Health (Medicaid) clients and other community groups. This management analyst will develop expectations for these committees and navigate important community engagement that will help guide decisions to improve Apple Health services.

Key Responsibilities: Provide consultation to executive management regarding the Apple Health (Medicaid) Advisory Committee (MAC) and the Apple Health Lived Experience Advisory Panel (LEAP) requests from community members, stakeholders, and internal team members. Provide consultation to executive management, division staff, and external agencies on changes to national- and state-level community engagement standards and updates to 42 CFR § 431.12. Develop internal policies on communicating with individuals with lived and living experience and recommend policies and standards to other agencies regarding Medicaid programs, policies, and operations. Lead the planning, coordination, and facilitation of MAC and LEAP meetings. Lead group discussions with diverse groups of people with lived and living experience and other community partners. Lead recruitment efforts for MAC and LEAP membership, including outreach strategies to ensure and support diverse and representative participation. Coordinate cross-agency subject matter experts and leadership to engage with MAC and LEAP. Serve as project manager on high-dollar impact projects that support the implementation of health care policy to promote and improve quality, access, cost-effectiveness, and increase provider accountability for health care services received by Medicaid clients. Lead and facilitate internal, managed care, cross-system workgroups, as well as participate on and support external-facing and statewide workgroups. Facilitate process improvement projects, workgroups, and meetings across the division and agency. Why You’ll Love This Role This work will provide opportunities to establish strategic vision and determine what impact these committees will have on Apple Health. Connect directly with the community. You will work hand-in-hand with Apple Health clients and local individuals, using their real-world, lived experiences to drive meaningful change. Enjoy a dynamic, ever-evolving workplace. No two days are the same here! You will collaborate with a forward-thinking team dedicated to continuous improvement and exciting new projects. What You Bring Community Engagement: You have experience working with external community members to accomplish your organization’s goals. Communicating Across Populations: You have had success communicating across a range of populations, such as health care providers, advocates, internal and external customers, community-based organizations, and internal partners. Emotional Intelligence: You have strong social and self-awareness. You recognize your own emotions and triggers and can read group dynamics and genuinely understand varying perspectives and feelings. You are able to manage conflict well and understand how to guide diverse groups of people so everyone feels heard, valued, and respected.

Required Qualifications: Experience may have been gained through paid or unpaid activities. Please ensure any relevant experience defined below is outlined in your cover letter, resume, and application. Communication and collaboration: Demonstrated ability to develop comprehensive communication strategies to ensure effective information flow regarding complex issues and strategic initiatives while building collaborative partnerships and confidently presenting research findings and recommendations to the highest-level internal and external audiences with poise, confidence, and credibility. Inclusive community engagement: Demonstrated ability to build trusted community partnerships while leading diverse outreach initiatives and designing inclusive communication strategies through clear written and verbal communication and the delivery of accessible training. Leadership and influence: Demonstrated ability to provide expert-level analysis and consultation directly to executive management and external partners, customers, and community members and the demonstrated ability to lead cross-agency teams and projects, negotiating and presenting on complex issues. Advanced problem-solving and strategic oversight: Demonstrated ability to conduct and oversee research into highly complex, unprecedented cross-agency issues while identifying emerging trends to safeguard the agency’s mission and goals. Operational and project oversight: Demonstrated ability to lead multi-disciplinary project teams while providing guidance and oversight for implementing and standardizing process improvement solutions, ensuring they are fully integrated across the agency. Workload and priority management: Demonstrated ability to independently organize and prioritize complex assignments, manage competing demands, meet established timelines, and exercise sound judgement with limited supervisory direction. Required Competencies Equity lens – All HCA employees are required to consider equity in their decisions, processes, and day-to-day work, including how their work may affect the people and communities we serve. The ability to take action to learn and grow – You take action to learn and grow by seeking new perspectives, learning from experiences, and using what you’ve learned to continuously improve how you work and serve others. The ability to take action to meet the needs of others – You take action to meet the needs of others by listening, understanding different perspectives, and responding with care, respect, and solutions that support the people of the communities we serve.

Preferred Qualifications: While these are not required, having them may help you stand out as an applicant. Demonstrated ability to lead diverse work groups that deal with complex aspects of health plan administration, including work groups that are composed of members with varied professional credentials, education, and experience Communication skills to effectively share knowledge with diverse audiences including coworkers, providers, stakeholders, and communities Facilitation and presentation skills to lead small and large groups, create a cooperative and productive environment in which to resolve problems and implement plans, and lead productive and efficient discussions Ability to easily earn trust, respect, and confidence of co-workers and community members through consistent honesty, forthrightness, and professionalism in all interactions Ability to identify problems and develop solutions, prioritize workload, manage deadlines, and organize workflow and multi-tasks in a smart and timely fashion Proven leadership skills to build and motivate a team to achieve targeted results Convey clear, timely, persuasive messages to positively influence stakeholder relationships, creating commitment and support for agency policies and objectives Ability to think strategically and manage communication with partners