Pro Shop Attendant This position is responsible for checking in golfers, answering the phones, making tee time reservations, and assisting with pro shop retail sales.
Essential Duties and Responsibilities:- Greet golfers and other guests as they enter the Pro Shop
- Project a pleasant attitude to all guests, members and fellow performers
- Use of computer to check-in golfers on the electronic tee sheet (EZ Links)
- Check-in golfers and other guests at the register using Point of Sale software (Abacus 21)
- Be familiar with the Pro Shop retail items and help the guests on the Sales floor
- Responsible for handling cash, credit cards, room charges, gift certificates and member charges
- Promote other areas of the Resort including Spa, Retail, Rooms, Food and Beverage, etc...Communicate with the Maintenance crew daily on conditions and golf car restrictions
- Communicate with Starters and Player Assistants on additions to tee sheet and other items
- Politely answer phones within three rings
- Properly book tee times on EZ LinksKeep the Pro Shop clean and in order
- Complete all assignments requested of you
- Must follow proper grooming and dress standards set forth by GTRS Employee Handbook
- Maintain open line of communication with Supervisor
- Use computer to complete End-of-Day reports and perform daily cash drops
- Must understand and abide by environmental practices of the Resort.
- Any other duties deemed appropriate by the Director of Golf Operations
Education/Experience:
Previous knowledge of golf course operations and etiquette preferred. Customer service, and cashier experience helpful.
Other Skills and Abilities:
Good knowledge and experience using computer. Prior experience with Microsoft Excel is helpful. Must be able to communicate well with others. Supervisory Responsibilities (If applicable):Not applicable.
Typical Physical Demands:- Required to stand for long periods of time. Occasional lifting of items up to 50lbs may be necessary.
- Typical Mental Demands:
- May encounter customer complaints, long lines of people checking in, and high levels of phone calls. Must be able to handle these situations with tact and professionalism.
Working Conditions:
Working inside the vast majority of the time. Hours anywhere from 6:00 am until 10:00 pm. Must be able to work in a fast paced environment. Native American Preference will apply. Must be able to pass a background investigation and drug screen as a condition of employment. This job description is not intended to be all-inclusive. An employee will also perform other reasonable related job responsibilities as assigned by their supervisor and/or other management of the Resort to meet the current needs of the department or business.
