AR Specialist
Job Description:
Marketlab is a market-leading healthcare solutions organization specializing in the design, manufacturing, and sourcing of private-label products. It's our mission to provide our healthcare partners with timely solutions with a straightforward approach based on knowing them and their work. Every day we strive to positively impact the lives of the people who in turn impact the health and wellness of our communities. Based in Grand Rapids, Michigan, Marketlab's success is built upon a foundation of collaboration, innovation, and the belief that every team member plays a vital role in creating an exceptional customer service experience.
The Opportunity:
This role is part of the Account Receivable team within the Finance Department. The AR Specialist role will handle all payment applications for our customers. This includes processing all customer ACH/EFTs, checks, wire transfers, and credit card payments. In addition, this position will manage the shared Account Receivable email inbox, answer various customer requests, work in customer portals, and other administrative tasks. This is a Hybrid position. Success requires attention to detail to minimize payment application errors and time management to ensure timely payment application processing.
What You'll Do:- Accurately process ACH/EFT, check and wire transfer payments utilizing our 3rd party vendor, Blackline
- Accurately process customer credit card payments
- Complete customer forms and manage their portals
- Respond to all customer inquiries via phone and email
- Create and apply customer credits for sales tax exemptions and erroneous freight charges
- Manage the shared Accounts Receivable email inbox - reply to customer requests and route emails to the appropriate team member to ensure a timely resolution
- Other duties as assigned by the Manager, AR/APWhat You'll Need
- A professional communication style and business acumen
- A curiosity to get to the root cause and solve payment application issues
- Have an improvement-focused attitude and out-of-the-box thinking
- An understanding of "white glove" customer service
- Exceptional time management skills
- Critical thinking and problem-solving skills
- Ability to make decisions and have an ownership mindset
- An aptitude for collaboration
- What We'll BringALL benefits are effective day one of employment
- Medical, Dental, Vision
- Generous PTO policy and paid holidays 401k match
- Flexibility with work from home
- Scholarship reimbursement
- Paid parental leave
- Paid short term disability leave
- Health and wellness program
- Employee discount program within our family of companies
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
