Operations Admin

Job TitleWe're looking for motivated, engaged people to help make everyone's journeys better.

Partners with various levels of management to understand business objectives and identify corresponding IFBL & FAC's needs; implements strategies to support and improve quality. Helps drive unit-wide quality strategy programs and processes. Partners with operations and training functions to identify training needs and provide input on training approaches and content. Partners with operations to identify and use the 8D process to resolve flight attendant comments. Ensures that daily, weekly, and monthly reports are completed accurately and in a timely manner. Receives and responds to customers inquiries relating to flight attendant comments. Works directly with the customers during IFBL disputes and visits to the unit. Communicates flight attendant comment reporting verbally and visually to the operational staff and management. Data entry of flight attendant comments. Other duties as assigned by management.

Associate's degree preferred Work Experience:1 year of customer service experience in a manufacturing environment 1 year of data entry experience

Direct Line Manager (Title): GM or Mgr, OpsDotted Line Manager (Title, if applicable):Number of Direct Reports: n/aNumber of Dotted Line Reports: n/aEstimated Total Size of Team: 2gategroup Competencies Required to be Successful in the Job: Thinking – Information Search and analysis & problem resolution skills Engaging – Understanding others, Team Leadership and Developing People Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus Demonstrated Values to be Successful in the Position Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone: Excellence We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires. We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves.