Customer Success Coordinator
community brandsAugusta, GA
Customer Success Coordinator
community brandsAugusta, GAMid L4
Customer Service RepresentativesSales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelProject Management Specialists
APPLY NOW (opens in a new tab)Overview:
In this role you will nurture client relationships across the customer lifecycle and promote software adoption. You will collaborate with cross-functional teams to deliver best practices, address concerns promptly, and support renewal processes. Your work helps nonprofits maximize value from Momentive's cloud-based solutions while enabling scalable, mission-driven outcomes. This is a hands-on, relationship-driven position with opportunities to influence product adoption and customer success. Compensation / Benefits Medical, Dental & Vision Benefits 401(k) Savings Plan with Company Match Flexible Planned Paid Time OffGenerous Sick LeaveRemote Work Flexibility Inclusive & Welcoming Environment
Responsibilities:
- Develop and maintain strong client relationships throughout the customer lifecycle
- Provide best practices to clients and ensure excellent service while promptly addressing concerns
- Promote software adoption and onboarding strategies with customers
- Provide renewal quotes and respond to requests for proposals
- Manage a book of business
- Capture and share lessons learned with relevant teams
- Key requirements0 to 2 years of related experience
- Bachelor's degree
- Excellent analytical and problem-solving skills
- Ability to work independently and manage multiple priorities and deadlines
- Proficient in Office 365 (Word, Excel, PowerPoint, Outlook)
- Salesforce experience is a plus
- Excellent verbal and written communication, organization and follow-up skills
- Strong relationship-building skills and ability to work both independently and in a team
- Ability to work in a fast-paced, deadline-driven environment
- Strong client focus with collaborative and influencing skillscommunication (verbal and written)organizationfollow-upOffice 365 Salesforce (plus)basic office software applications
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Level
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Location
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Posted
3 days ago