Remote Service Desk Lead – VIP & 24/7 Support
decisionpointChicago, IL
Remote Service Desk Lead – VIP & 24/7 Support
decisionpointChicago, ILMid L4
First-Line Supervisors of Office and Administrative Support WorkersDispatchers, Except Police, Fire, and AmbulanceComputer User Support Specialists
All Other Business Support ServicesOther General Government SupportTelemarketing Bureaus and Other Contact Centers
APPLY NOW (opens in a new tab)DecisionPoint Corporation is seeking a Service Desk Lead to manage daily service-desk operations for the USMEPCOM ENLIST program. The role oversees ticket queues, staffing, escalations, VIP support, and continuous improvement of service quality. The Lead will coordinate with the Government Service Desk Branch Chief and process owners, using ServiceNow data to monitor performance, guide improvements, and ensure effective communications across teams.
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Level
Mid L4
Location
Chicago, IL
Occupation
First-Line Supervisors of Office and Administrative Support Workers
Industry
All Other Business Support Services
Posted
today