We are seeking a Sales Operations & Commercial Delivery Manager to bridge the gap between client service delivery, vendor contract governance, and commercial account management. In this role, you will take full ownership of the post-sale operational lifecycle—from managing server handover workflows and tracking upcoming contract renewals/terminations to processing SLA claims and maintaining master operational trackers across our vendors, infrastructure, and internal teams. Core Responsibilities1. Service Delivery & Handover Management Coordinate upcoming client server deliveries and handovers closely with internal Operations teams. Ensure bare-metal boxes and cluster nodes are properly prepared, validated, and delivered within target timelines. Actively communicate delivery statuses to stakeholders and proactively flag any operational delays or discrepancies.2. Post-Delivery Follow-Up & Account Governance Confirm successful account handovers with clients and drive resolution on outstanding post-delivery issues. Track follow-up actions and technical dependencies through to closure. Escalate unresolved operational or commercial bottlenecks to executive leadership when required.3. Renewal & Termination Management Maintain and monitor a master calendar of upcoming contract renewals, expansions, and termination dates. Coordinate renewal and termination requests across internal teams, vendors, and clients to ensure zero service gaps. Guarantee that all contractual actions are completed within required timelines while maintaining accurate financial and administrative records.4. SLA Management & Service Credits Coordinate SLA compliance and dispute matters between Axe Compute, internal Operations, and third-party vendors. Prepare, validate, and submit SLA claims backed by supporting telemetry, downtime data, and log documentation. Track filed claims and applicable financial service credits through to final resolution and billing adjustment.5. Operational Tracking & Reporting Maintain a real-time master tracker covering deliveries, handovers, server/box statuses, contract renewals, and terminations. Highlight upcoming critical deadlines, commercial risks, and outstanding action items for leadership. Provide clear, concise, and regular status updates to relevant internal and external stakeholders.6. General Operations Coordination Facilitate day-to-day operational matters across internal cross-functional teams and external hardware/facility vendors. Follow up on outstanding cross-departmental items to guarantee timely resolution. Provide ad-hoc operational, administrative, and commercial coordination as needed.
Key Qualifications:
4+ Years Experience: Background in Sales Operations, Commercial Account Management, Customer Operations, or IT Service Delivery within cloud, data center, or enterprise technology environments.
Contract & SLA Literacy: Demonstrated capability in managing contract lifecycles (renewals/terminations) and processing SLA claim credits with hardware/data center vendors.
Process & Tracker Mastery: Highly organized with exceptional Excel/Google Sheets and CRM skills; proven experience maintaining accurate, complex operational delivery logs.
Cross-Functional Communication: Excellent verbal and written skills, capable of bridging conversations between technical engineering teams, commercial sales reps, and external vendors.
