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Healthcare Customer Service Team Lead (Remote)

getixhealthSaint Paul, MNSenior L5

$19–$20/hour

Medical and Health Services ManagersPatient RepresentativesFirst-Line Supervisors of Office and Administrative Support Workers
All Other Miscellaneous Ambulatory Health Care ServicesTelemarketing Bureaus and Other Contact CentersDirect Health and Medical Insurance Carriers
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Customer Service Team Lead (Healthcare Call Center) Calling All Natural-Born Leaders! Do you love solving problems, motivating people, and making a real impact in healthcare? At GetixHealth, we’re not just answering phones — we’re guiding patients, empowering teams, and leading with heart. We’re hiring a Customer Service Team Lead to oversee a high-performing team supporting our healthcare clients with early-out account services, patient inquiries, and billing support. If you're a strong communicator, a natural coach, and have experience in healthcare or revenue cycle management, this is your opportunity to lead, grow, and make a difference every day.--------------------------------------------------------------------------------------------------------------------------------Position Details
Position Type: Full-Time
Potential Start Date: 6/8/2026
Location: Remote (equipment provided; must pass internet speed test)
Reports To: Customer Service Supervisor
Compensation: $19–$20/hour + quarterly bonus eligibility
Schedule Hours: Monday–Friday, 10:30am - 7:00pm CST Position Overview As a Customer Service Team Lead at GetixHealth, you will oversee a team of Customer Service Representatives who manage high-volume patient inquiries related to billing, payments, medical claims, insurance coverage, and benefits. This role blends hands-on leadership and operational support, requiring you to coach, monitor, and develop team members while ensuring productivity, quality, compliance, and client satisfaction. You will also serve as a key escalation point and play an active role in improving processes and team performance.
Key Responsibilities:
  • Team Leadership & Coaching
  • Lead, coach, and motivate a team to meet and exceed productivity and quality goals
  • Conduct regular coaching sessions, including monthly 1:1s and real-time feedback
  • Support onboarding and training of new hires
  • Foster a positive, accountable, and high-performance team culture
  • Operational Oversight
  • Monitor daily call activity (60+ calls/day per CSR) and ensure service standards are met
  • Track team metrics and performance trends; implement improvement strategies
  • Assist with scheduling and ensure proper call coverage
  • Support staff with system, workflow, and telephony issues
  • Customer & Escalation Management
  • Handle escalated patient concerns involving billing, claims, and insurance inquiries
  • Ensure timely and accurate resolution of complex issues
  • Partner with internal departments and clients to maintain high service levels
  • Compliance & Process Improvement
  • Ensure strict adherence to HIPAA and company confidentiality standards
  • Identify process gaps and recommend improvements for efficiency and quality
  • Support departmental initiatives and continuous improvement efforts
  • Collaboration & Communication
  • Work cross-functionally with leadership, peers, and clients
  • Maintain clear, professional communication in a fast-paced, high-volume environment
  • Lead by example in professionalism, accountability, and service excellence Education & Experience:
  • High school diploma or GED required; additional education preferred2–5 years of healthcare revenue cycle experience (required)2+ years in a lead or supervisory role (preferred)EPIC experience strongly preferred
  • Strong knowledge of Medicaid, Medicare, Workers' Compensation, and liability claims preferred
  • Proven experience working in high-volume, multi-system environments Skills & Qualifications:
  • Strong leadership and team development skills
  • Excellent verbal, written, and interpersonal communication
  • Advanced problem-solving and conflict resolution abilities
  • High attention to detail with strong compliance awareness
  • Ability to manage competing priorities in a fast-paced environment
  • Proficiency in Microsoft Office and ability to learn new technologies
  • Bilingual skills are a plus Additional Notes:
  • This is a fast-paced, high-volume environment requiring multitasking across systems and patient interactions
Team Leads are expected to support their team daily while driving performance and continuous improvement Why Join Us?✔️ Competitive Pay✔️ Quarterly Bonus Opportunities✔️ Growth & Advancement Opportunities✔️ Inclusive, Supportive Culture✔️ Meaningful Work in Healthcare Benefits & Incentives Comprehensive Health Coverage: Medical, dental, and vision (available after 90 days) Life & Disability Insurance: Company-paid with voluntary options 401(k) Plan: Eligible after 6 months of service Paid Time Off (PTO): Accrual begins on day one Flexibility: Benefits programs may be updated as needed Note: This job description outlines primary duties and is not an exhaustive list of responsibilities. GetixHealth is an Equal Opportunity Employer and participates in E-Verify.

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