Manager - Risk Process & Controls (Special Situations)

BAIN CAPITAL OVERVIEWWith approximately $215 billion of assets under management, Bain Capital is one of the world's leading private investment firms. We create lasting impact for our investors, teams, businesses, and the communities in which we live. Over four decades we have strategically grown our platform to focus on Private Equity, Growth & Venture, Capital Solutions, Credit, and Real Assets. Today, our team includes 1,985+ employees in 24 offices on four continents. We partner differently to help people and companies embrace possibility and realize potential. Founded as a private partnership in 1984, we have fostered a culture of innovation, entrepreneurialism, and agility, empowering our people to define and own their career trajectories. Today, our partnership approach enables us to pursue strategic growth, build enduring relationships with a robust external network, and collaborate across our integrated platform to connect the deep and diverse expertise that unlocks breakthrough insights. Our people are the heart of our advantage. Colleagues at all levels have a seat at the table as they tackle business challenges with a principal investor mindset. By asking incisive questions, respectfully challenging one another, and remaining intellectually agile, we work together to achieve exceptional outcomes. BAIN CAPITAL SPECIAL SITUATIONS OVERVIEWBain Capital Special Situations (BCSS) has invested $35 billion in more than 900 deals across North America, Europe, and Asia Pacific since its founding in 2002. Our investment professionals provide bespoke capital solutions to meet the diverse needs of companies, entrepreneurs, and asset owners in all market cycles — bringing together equity and credit expertise, leveraging technology and data-driven insights, to deliver solutions that traditional providers cannot.

Own and manage BCSS fund-specific audit cycles end-to-end, including SOC1, Kaufman AUP Quarterly Review, Eisner Surprise Count, Mercer ASIT, SWIFT, and Annual Financial Statement Audits; serve as the primary point of coordination with internal stakeholders and external auditors Own the annual and ongoing review and update of BCSS Policy and Procedures Manuals Fund Lifecycle Support Manage and coordinate new fund/strategy launches and fund wind-down activities, working cross-functionally with finance, legal, compliance, and operations Maintain fund governance documentation and manage ongoing operational obligations associated with fund entities Develop and maintain fund workflow process maps to improve operational transparency, streamline processes, and support cross-functional collaboration Custody, Controls & Process Improvement Own custody-related operational processes, including oversight of electronic vaulting arrangements and ensuring assets under custody audit are appropriately accounted for Identify and lead targeted process improvement and control remediation projects (e.g., "Not in Bank" asset clean-up); lead cross-functional working groups to deliver outcomes on time Continuously identify opportunities to streamline workflows and build efficiencies across the BCSS operational control environment Business Continuity Own the ongoing management and annual testing of the Business Continuity Plan and Disaster Recovery program, including documentation, testing logistics, and post-test remediation tracking Vendor & Outsource Partner Management Manage day-to-day relationships with outsourced servicers, fund administrators, and custodians on behalf of BCSS; own new business allocation coordination, issue tracking, and escalation resolution Manage the vendor scorecard process; support RFPs and strategic vendor selection processes as directed by senior leadership; oversee invoice processing review and approval workflows Special Projects & Strategic Initiatives Partner with senior leadership to coordinate and support a broad range of special projects and strategic initiatives across the BCSS platform — from scoping and planning through execution and closing — serving as a reliable and flexible resource as business priorities evolveGENERAL QUALIFICATIONS6+ years of experience in operations, risk, controls, or fund administration within an alternative investment management or financial services organization Demonstrated ability to independently manage complex, multi-workstream processes from initiation through completion with minimal day-to-day supervision Solid understanding of fund operations, custody processes, and the operational control environment in an alternative asset management context Experience owning or managing audit processes end-to-end; familiarity with SOC1, AUP, or similar frameworks strongly preferred Strong communicator with the ability to engage credibly across functions and with external counterparties at varying levels of seniority; exercises sound independent judgment and knows when to escalate Highly organized with strong attention to detail, consistent follow-through, and a proactive approach to identifying and resolving process gaps and control weaknesses Proficiency in Microsoft Office suite; experience with workflow, reporting, or process documentation tools (e.g., Visio) isa plus; familiarity with vendor management and RFP coordination preferredEDUCATIONFour-year college degree required; degree in finance, business, economics, or accounting preferredCPA, CFA, or equivalent professional qualification a plus