VP, Operations

WHO WE AREfresh is a global skincare brand within the LVMH Group, headquartered in New York City. We emphasize the look, feel, and scent in every product, transforming skincare into an elevated, sensual experience. Our collection of skincare, lip care, bodycare, and fragrances are available in 16 countries, across our fresh boutiques and digital channels, specialty and department stores, and more. We are an organization of curious creators who embrace innovation, optimism, and always keep our customers at the forefront. With a pioneering spirit, we are empowered to challenge the status quo and use our authentic voice to do the right thing for our people, our brand, and the environment. Here at Fresh, we intentionally foster a spirit of belonging. We celebrate our diversity and support every employee to feel welcomed, valued, respected, and heard. By embracing curiosity and collaboration, we recognize that our differences strengthen us. MAIN JOB OBJECTIVEThe Vice President, Operations is a pivotal leader responsible for optimizing and integrating critical operational functions. This role encompasses strategic oversight of new product planning/project management, purchasing, sustainability, regulatory compliance, quality, and process engineering to ensure all products meet the highest standards of innovation, compliance, cost-effectiveness, and social & environmental responsibility. The VP will balance strict adherence to quality, regulatory, social responsibility and sustainability commitments with business viability, leading cross-functional teams to drive growth and operational excellence. The successful candidate will bring strong operational judgment, strategic thinking, people leadership, and senior stakeholder influence to build a more proactive, agile and resilient Operations organization. New Product Planning & Project ManagementLead the strategic planning and execution of new product introductions from concept to commercialization. Partner with stakeholders to establish robust processes, clear timelines, milestones, and resource allocation. Quality & Process EngineeringDefine and implement the strategy for Quality Assurance and Quality Control Ensure products put on the market are conform to agreed internal specifications, customer expectations and industry standards Champion process engineering initiatives and data-driven continuous improvement across manufacturing, operational workflows. RegulatoryEnsure all products, processes, copy, and claims comply with national and international regulatory requirements. Proactively adapt strategies to evolving regulatory landscapes, working closely with LVMH Scientific Direction to balance compliance with business objectives. PurchasingDefine and lead the global purchasing and sourcing strategy in alignment with business growth, quality standards, and compliance commitments. Oversee sourcing of raw materials, components, packaging, and external manufacturing to ensure continuity of supply, cost competitiveness, and ethical practices. Build strong supplier relationships, leading commercial negotiations, supplier selection, performance management and sourcing strategies. SustainabilityLead operational sustainability initiatives, including responsible material selection, packaging optimization, waste reduction, and supplier environmental performance in line with corporate goals. Leadership & Team DevelopmentBuild, mentor, and lead high-performing teams, fostering a culture of critical thinking, innovation, and accountability. Drive performance management, talent development, and transparent communication across direct and indirect reports. Act as a business driver by setting objectives, reviewing KPIs, and aligning team focus with organizational priorities. What you will learn in the first 6 months: Build a strong understanding of fresh’s operating model, product portfolio, key business cycles, service expectations and supply chain network, Assess current processes to identify strengths, risks, gaps, and near-term improvement opportunities. Establish strong relationships with Global Product Innovation, Marketing, Creative, Supply Chain, Commercial, Finance and IT to create alignment on priorities, rules & responsibilities and decision-making. Develop an initial improvement roadmap for review with the Management, including prioritized actions, resource needs, risks, and expected business impact. What you will achieve in 12 months: Successfully lead new product introductions from concept to market on schedule. Unify all departments around ambitious but realistic timelines Establish and enforce unified quality frameworks that match industry standards. Secure full product and claim compliance under changing international laws. Deliver COGS optimizations through various initiatives, incl. but not limited to Value Analysis and Value Engineering Define and implement sustainability roadmap Build a high-performing team with clear accountabilities, development plans, succession visibility, and a continuous improvement mindset. Partner with management to present a forward-looking Operations roadmap that supports business growth, operational resilience, system optimization, and scalable network performance.