Customer Support Specialist

Responsibilities: Respond promptly and empathetically to customer inquiries via email and helpdesk ticketing channels Assist users with birth time and birth place inputs, account settings, and report delivery troubleshooting Process billing inquiries, subscription changes, and refund requests in accordance with company policy Document recurring user questions and feature suggestions to share with the product and engineering teams Maintain high customer satisfaction (CSAT) ratings and uphold user privacy standards at all times.

Requirements: 1+ years of customer service or support experience, preferably in a digital SaaS, web, or ecommerce environment Flawless written English communication with an empathetic, patient, and warm tone of voice Familiarity with modern support ticketing platforms (Zendesk, Freshdesk, Intercom, or Help Scout) Comfortable handling basic technical and calculation troubleshooting with patience and curiosity Passion for helping people and delivering exceptional, human-centered service.