Tour Desk Agent

DUTIES AND RESPONSIBILITIES: Key holder responsible for opening Sales CenterSet up and coordination of breakfasts and lunchesGreet all inbound toursCoordinate Tour Schedule for Sales – identify slots available on Sales Rep schedule and proactive solicit tour from appropriate source (OPC, In-house, minivac) Provide excellent hospitality and customer service to all toursResolve concerns/challenges related to tour qualifications and gifting eligibility, distribute gifts as appropriateRecordkeeping of tour schedules including data entry and updates of tour information in SPICover other tour desks and locations if necessary or as seasonal volume shiftsPerforms other related duties & special projects as requestedKNOWLEDGE, SKILLS, AND ABILITIES REQUIREDAbility to establish priorities, work independently, and proceed with objectivesAbility to communicate effectively, both orally and in writingExcellent computer skills to include MS OfficeAttention to detailPositive and friendly attitudeExcellent work ethic to include dependability, ownership of tasks to completion, appropriate sense of urgency, willingness to assist others and trustworthinessFlexibility on availability – the ability to switch work schedule based on seasonal volume and/or coverage for co-workersOPTIONAL SKILLS A PLUSKnowledge of Spinnaker Resorts and or the timeshare industryPrior experience in sales/customer serviceBENEFITS (if eligible) Weekly Pay and Direct DepositHealth Insurance (Medical/Vision/Dental) Company-Paid Life InsurancePaid Time Off (PTO) ProgramPaid Vacation and Holiday Pay 401 (K) Retirement Plan with a Company Match (based on eligibility) Employee Wellness ProgramsFitness Center ReimbursementOngoing Professional Development OpportunitiesEmployee Family & Friends Discounted StaysVarious Employee Discounts (Local Businesses and National Retailers) Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party) Company-Supplied Uniforms and Equipment (Applicable Positions) Flexible Work Schedules