Job Title Knoxville TVA Employees Credit Union is a not-for-profit, Member-owned, and locally operated financial institution serving the financial needs of its communities of Membership. Our Mission is to help Members grow financially. Our Vision is to be Members' First Choice for all Financial Services. We can achieve these goals through our commitment to providing excellent service to our membership and our communities. And it all starts with YOU! We are looking for a service-minded individual to join our team in order to continue to provide the high-quality service our members expect from us. Our full-time team members enjoy a wealth of benefits including employer-paid medical and dental insurance premiums, competitive pay, and a 401(k) plan with an employer match. The great service we provide to our Members is reflected in our team environment and the professional development opportunities our positions offer. People Helping People is what we do every day. Submit your application to us today and let us be the First Choice for your new career journey!
Pay: Starting Range is $23.00 - $25.00, depending on work experience
Benefits:- Employer-paid health and dental insurance monthly premiums
- Accrual of PTO Leave
- Employer-matched 401k, 50% match up to 6% of employee contributions
- Employer-paid Group Life Insurance and Long-Term Disability benefits
- Potential bonus up to 11% of average salary over the past year based on Credit Union-wide goals
- Paid Holidays and Paid Training
- Potential pay increases through additional training opportunities
- Opportunity to earn incentive pay
The ability to help serve your local community through our mindset of People Helping People!
Primary Responsibilities:
Assist in overseeing the Indirect Lending Program and all its operations. Assist in developing, implementing, and maintaining Indirect Lending policies and procedures that protect the Credit Union and members' best interests. Assist in developing and maintaining a business plan to increase penetration of the indirect market including action items and tactical steps to meet the goals of the plan on a regular basis and review periodically for performance. Assist in introducing the Credit Union's Indirect Lending Program to dealers who do not currently participate in the program. Answer questions, resolve issues, and provide a process that facilitates a smooth transition between dealer and Credit Union. Assist in building and maintaining strong relationships with new and existing dealers. Ensure loans are processed efficiently and dealer questions or issues are resolved in a timely manner. Ensure compliance with all regulatory requirements related to Indirect Lending. Ensure all contracts, loan documents, and relationships with dealers comply with State and Federal rules and regulations. Assist in implementing and maintaining system tools to track and analyze Indirect Lending programs. Assist in generating accurate and regular reports to Indirect Lending Manager or Indirect Lending AVP.Analyze general economic conditions or market trends that may affect the Credit Union's Indirect Lending Program. Provide timely feedback that allows the Credit Union to react competitively. Assist in monitoring and analyzing the financial performance of the Indirect Lending Program including dealer loan volume, delinquency, and charge-offs. Assist in maintaining knowledge of competitors' rates, terms, and other trends relating to loans through Indirect Lending. Make appropriate dealer accommodations, as needed. Assist in supervising a team of loan officers, processors, and other staff involved in Indirect Lending which includes scheduling adequate staff to ensure efficient operations, conducting performance reviews, coaching employees, maintaining efficient employee relations, and providing additional training, as needed. Assist with the approval process for Indirect loans, ensuring decisions comply with the Credit Union's lending policies, procedures, and underwriting guidelines. Research opportunities to continually improve efficiency of the Indirect Lending process. Assist in establishing and maintaining goals, objectives, benchmarks, accountability standards and rewards. Demonstrate dependability and a commitment to quality and flexibility to ensure Department needs and Credit Union goals are attained. Assist with implementing and monitoring the budget for the Department. Assist with monitoring Department activity, including transactions, volume, and errors. Research and solve staff and member questions and/or problems. Follow all Credit Union policies, procedures and regulations. Represent the Credit Union in a professional manner (including but not limited to appearance, behavior and performance).Maintain regular and predictable attendance. Work cooperatively with others. All other duties as assigned.
Qualifications:
Education/Experience – Bachelor's degree from four-year college or university; related experience or equivalent combination of education and experience. Minimum of five (5) years job-related experience required; minimum of one (1) years previous management experience preferred.
