Customer Service Manager Serve as the primary point of contact for customer communication, ensuring timely and accurate information sharing. Implement and oversee project management activities for assigned customer programs. Coordinate internal communication and cross-functional collaboration to meet customer requirements. Maintain existing customer relationships while developing and strengthening long-term business partnerships. Lead customer satisfaction activities, including surveys, analysis, follow-up actions, and reporting. Manage customer complaints by investigating issues, coordinating resolutions, and ensuring timely follow-up. Review customer orders, address order-related issues, and monitor production plans and schedules to meet customer requirements. Perform contract and purchase order (PO) reviews, process order entry, and maintain accurate order schedules. Provide project management support for existing products and customer programs. Perform other duties and responsibilities as assigned by the supervisor. Bachelor's degree preferred. Minimum of five (5) years of customer service experience, including demonstrated success in handling and resolving customer complaints. Familiarity with customer service systems and processes. Working knowledge of project management, order management, and production planning procedures. Proficient in Microsoft Windows, Microsoft Office applications, Microsoft Project, and other standard business software. Strong communication, interpersonal, and relationship-building skills. Strong English communication skills, including listening, speaking, reading, and writing. The base pay hiring rate expected for this position is: $70,600-$95,000.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must frequently do hand motions and repetitive tasks including computer use with typing, must occasionally carry and lift up to 15 pounds to perform various duties, occasionally reach and do overhead reaching, stand for short amounts of time, minimal squatting or bending to perform various duties, and extended sitting for long periods of time at a desk or workstation. Methode offers US employees Medical, Dental, Vision, Hearing, Life & Disability insurance, a wellness program, and time off benefits. Voluntary benefit plans include Accident, Hospital Indemnity and Pet Insurance. Methode provides an Employee Assistance Program, and participation in the Company's 401(k) plan which includes a company contribution. Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Hourly employees will also be paid overtime pay when working qualifying overtime hours. Methode Electronics is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information and other legally protected characteristics per the EEO Poster available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to recruiting@methode.com or call (708) 867-6777 and let us know the nature of your request and your contact information.
