Service Advisor

Service Advisor Great Service Advisors don't just write Repair Orders -- they cultivate and nurture customer relationships. We are building something special at Castle Automotive, and want you to be a part of it.

As a Service Advisor, you'll manage the flow of the service drive while making sure every customer receives prompt, professional, and friendly service. You'll own the customer experience from check-in to delivery, answer questions about vehicle concerns, warranties, and repairs, and help ensure technician time is used efficiently. You'll work closely with the shop and maintain strong customer satisfaction scores. Whats In It For You:401(K) with company match Major medical (50% employee paid premium), Dental, Vision insurance options Voluntary Benefits (Accident, Critical Illness, Disability, and more) Life Insurance Paid Time OffEmployee vehicle purchase discounts Career advancement Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being What Youll Bring to the Team: Previous Service Advisor/Writer experience, minimum of 2 consecutive years Fantastic communication skills with your customers Professional, well-groomed personal appearance Consistent record of service and sales success Strong record of positive customer satisfaction results Team oriented and self-motivated Able to work with little supervision Clean driving record and valid drivers license Service Advisor: $61K - $83K, up to $150K annually for top performers We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.