Client Services Representative

The Role: As our Veterinary Receptionist, you’ll be the smiling face and friendly voice that welcomes clients and their pets. You’ll be the first point of contact, making every visit feel smooth, organized, and stress-free for both humans and animals alike.

What You’ll Do: Greet clients and their pets with warmth, empathy, and a genuine smile Schedule appointments and manage our busy clinic calendar Answer calls, emails, and messages promptly and professionally Keep client records up-to-date, including medical history and insurance details Assist with check-in and check-out, including payment processing Share helpful information about our services, products, and procedures Keep the reception area tidy, welcoming, and pet friendly Work closely with our veterinary team to keep the clinic running smoothly What We’re Looking ForExcellent verbal and written communication skills A natural ability to deliver top notch customer service with professionalism and kindness Familiarity with animal care is a plus (pet grooming, dog training, equine care, animal husbandry, or pet care experience) Bonus points for knowledge of lab procedures or veterinary critical care Comfort working in a fast-paced environment while staying detail oriented Basic computer skills for scheduling, records, and payment processing Why You’ll Love Working HereCompetitive pay based on experience ($16-$18) Eligible for periodic bonus (where applicable)

Benefits: Medical, Vision, Dental, 401k, Short and long term leave, uniform allowance, PTO and discounts for your pets. Flexible schedule with rotating Saturdays. Full-time position with opportunities to grow within the clinic A positive, team-oriented environment that values both pets and people The rewarding feeling of helping animals every single day If you’re passionate about animals, thrive in a customer focused role, and want to be part of a supportive, fun, and caring team we’d love to meet you! National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care. Purpose : Give pets and the people who love them more quality years together Mission : Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life. Values : Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next One NVA: Bringing General Practice & Ethos Together NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life. At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us: We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com We may also contact you via text message from an identified NVA representative for recruiting‑related communication All job opportunities and applications are hosted on our official careers site: careers.nva.com There is no cost or confidential information required to apply or be considered for a position If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA! NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.