Service WriterUnited Ag & Turf NE is a John Deere Dealership with multiple locations across the Northeast. We service customers in a variety of industries such as commercial, construction, agricultural, as well as consumers. United Ag & Turf strives for exceptional customer service throughout all our locations and departments including parts, sales, and service. United sees an incredible opportunity in the Northeast to continue to expand the John Deere brand. We will continue to invest heavily in the region, building new facilities, updating and upgrading operations and empowering the business to continue to bring on talented, hardworking people to the team. United Ag & Turf is a sister company to United Construction & Forestry, so the opportunities for our employees to leverage career growth and advancement are endless. We invite you to join us now, as this is just the beginning. United Ag & Turf NE is looking for a Service Writer. This position is responsible for assisting the Service Department with customer service needs, opening & closing of work orders, activities in pre-delivery of new equipment, repair and reconditioning of the new and used trade-in equipment, daily operations of shop functions, field service function and delivery or vehicle functions.
What You'll Do:- Advise customers on technical problems, scheduling customer service needs, planning assigned jobs to work orders containing job information and specifying job instruction, identifying customer and machine
- Assist in the appraisal and quotes of repair work coming into the shop and discuss with the Service Manager the service required, both in parts and labor
- Schedule shop assignments, field service work, and truck requirements for pickup and delivery of equipment
- Process warranty claims
- Establish or adjust work procedures to meet schedules and deadlines.
- Opening and closing of work orders to ensure timely closing to meet company goals
- Supervises all shop activities when the Service Manager is away from branch
- Proactively seek and participate in available company-sponsored training, to develop and advance knowledge base and skill set
- Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
- What it Takes
- Ability to use standard desktop load applications such as Microsoft Office and internet-based functions
- Positive attitude
- Excellent oral communication and written skills
- Strong organizational skills
- Provide robust customer service to internal and external customers
- Ability to work extended hours and weekends as needed
- Preferred 1 year of experience in Service Department operations
- Experience with John Deere Equipment
- EducationHigh school diploma or GEDPhysical Requirements
- The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of the job, the employee is required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone
- Specific vision abilities required by this job include close vision requirements
- Hearing ability is sufficient to communicate with others in person or over the phone
- Light to moderate lifting may be required (up to 50 pounds)
- Ability to reach, stoop, kneel, and bend as needed
