KeH Camera JobWe exist to put camera gear in the hands of ordinary people to unlock extraordinary potential. KeH is the largest reseller of pre-owned camera gear in North America and the originator of the category, serving as a trusted name for photographers, videographers, and creators since 1979. The company maintains an inventory of more than 60,000 items, including over 10,000 unique models, and serves a loyal and diverse community of both professional and enthusiast photographers. KeH is a branded, technical re-commerce company that takes ownership of inventory, inspects, repairs when necessary, and improves products before resale. Every item is assigned a KeH grading standard, a system pioneered by KeH that has become an industry benchmark for used camera equipment. All items sold through KeH channels are KeH Certified products, reflecting our commitment to quality, transparency, and trust. KeH primarily sells through its own channels, including direct-to-consumer online platforms, phone and chat support, and physical retail. The company also operates one of the largest repair operations in the sector and is the only reseller of camera and related equipment with manufacturer-authorized repair capabilities. The re-commerce market in photography and video continues to experience strong growth as consumers increasingly seek sustainable, cost-effective ways to buy, sell, and trade pre-owned products. Over the past five years, KeH has experienced substantial growth and has made significant investments in systems, technology, and people to support its continued market leadership. KeH is majority owned by D Cubed Group, a private-market investment firm. At KeH Camera, we are passionate about making photography accessible and sustainable by extending the life of gear and empowering a global community of creators.
Responsibilities:- Provide outstanding customer service by greeting customers, answering questions, and offering tailored product recommendations aligned with their needs
- Deliver service that reflects KeH's core values of Knowledge, Excellence, and HeartBuild trust through personalized, consultative conversations that identify customer needs and preferences
- Resolve customer concerns by actively listening, identifying root causes, and delivering clear, effective solutions
- Leverage internal systems to research and respond to customer inquiries accurately and efficiently
- Manage customer requests to view items, ensuring a smooth and positive customer experience
- Guide customers through digital and in-store platforms to ensure a seamless shopping experience
- Maintain a positive, empathetic, and professional demeanor in every interaction
- Follow all KeH policies and procedures to ensure compliance and brand integrity
- Stay current on product knowledge, features, and benefits to support informed purchasing decisions
- Meet or exceed individual and team sales goals through customer engagement, upselling, and product promotion
- Maintain clean, organized, and visually appealing store presentation standards
- Build long-term customer relationships through personalized service and follow-upSupport store safety, cleanliness, and operational standards at all times
- Participate in ongoing training to strengthen product knowledge, sales skills, and customer service excellence
Qualifications:- Customer-focused with a strong commitment to exceptional service
- Ability to build rapport quickly and contribute positively to team culture
- Strong verbal and listening skills with the ability to identify customer needs
- Excellent attention to detail and adherence to procedures
- Strong problem-solving and conflict-resolution skills
- Positive, empathetic, and professional demeanor at all times
- Ability to thrive in a fast-paced, customer-facing environment
- Strong interest in photography, technology, or mechanical systems with a willingness to learn
- Minimum 2 years of experience in customer experience and/or sales
- High school diploma or equivalent required
- Saturday availability required
- Why Work At KeHBe part of a photography revolution and a leader in sustainable re-commerce
- Collaborate with passionate, knowledgeable teammates who love photography and innovation
- Make a direct impact on the photography community and creative professionals worldwide
- Access continuous learning, training, and career growth opportunities
- Work in a fast-paced, engaging environment where creativity and service excellence are valued
- Be part of a company that is growing, evolving, and investing in its future
Equal Opportunity Statement
We are an equal-opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
