Customer Service Representative Receives questions from customers and follows established procedures to provide answers or refers calls to appropriate staff. Typical questions are focused on order status, product information, account status, pricing, product or service.
Essential duties include:- Field inbound customer service support calls with potential for extended periods of high volume
- Take sales calls and offer required upsells make compelling offers, present appropriate alternatives when necessary, and ask for the sale
- Apply active listening skills, interject and paraphrase appropriately to best understand the customer's needs and wants
- Troubleshoot customer service problems
- Process orders in a fast-paced environment.
- Provide knowledgeable answers to questions about product, pricing and availability.
- Help customers navigate our website and place orders online.
- Work with internal departments to meet customers' needs.
- Work with customers to resolve product returns, shipping inquiries and order status questions.
- Other related job duties as assigned
- Essential job skills and experience:
Education/Experience:
Any combination of education and required skills and knowledge for successful performance would be qualifying: High School Diploma or GED equivalent, college coursework preferred but not required One year of professional customer service experience preferred but not required Experience in a manufacturing or garage door industry preferred Knowledge: Thorough knowledge of products and quality standards. Knowledge of customer service principles and practices. Extensive knowledge of product catalog and troubleshooting techniques Skill: Strong oral and written communication skills, strong interpersonal skills, Microsoft Office, proficient computer, keyboarding and 10-key skills, positive, upbeat and professional demeanor; a "Yes We Can!" attitude, professional, engaging verbal communication skills by phone and in person, handling high volume phones and fast paced environment. Ability: Efficiently network and coordinate work with customers and suppliers, manage effectively time to meet targets and deadlines, to excel in a fast-paced environment; ability to multitask is a must. Demonstrate passion and enthusiasm for customer service excellence, maintain focus and positivity while resolving challenging or complex problems Hrmann is a premier manufacturer of steel, aluminum and custom wood garage doors. We provide the building industry with high quality, innovative garage doors at competitive prices while maintaining a reputation of quality, reliability and integrity. We offer a team-centered environment, where each member's unique knowledge, skills, abilities, and efforts define our success as a company. Hrmann is an Equal Opportunity Employer with a diverse employment environment. Hrmann is a drug-free workplace. A pre-employment drug test must be negative regardless of whether you live, test or plan to work in an area that permits legalized use of marijuana for either medical or recreational purposes. All offers of employment will be contingent on successfully passing a criminal background check and a pre-employment drug test.
Job type: Full-time
Pay: $18.00 - $23.58 /Hr.
Benefits:- 401(k)401(k) matching
- Dental InsuranceHealth InsuranceHealth Savings Account
- Life Insurance
- Paid time off
- Tuition reimbursement
- Vision Insurance
Schedule: Day ShiftMonday to Friday
