About the Role:
The Installation Coordinator manages installation scheduling and serves as a primary point of contact for clients regarding installation dates, arrival windows, site readiness, and schedule changes. Working closely with Project Management, Fabrication, and the Installation team, this person ensures projects are ready for installation and that crews and clients have the information needed for a successful installation. Installation is one of Airpark’s busiest departments. This role involves a high volume of scheduling activity, frequent interruptions, competing deadlines, and changing priorities. Success requires exceptional organization, proactive communication, sound judgment, and the ability to remain calm and professional when plans change. This position is ideal for someone who enjoys coordinating moving parts, solving problems, and building strong client relationships while helping projects reach completion.
Job Responsibilities:
Installation Scheduling: Own and maintain the master installation and service schedule, coordinating crew availability, project readiness, equipment needs, travel time, site access, and client availability. Client Communication & Relationships: Serve as the primary client contact for installation scheduling. Build and maintain positive relationships by confirming installation dates and arrival windows, explaining site preparation requirements, and proactively communicating changes. Refer questions about scope, pricing, or other project commitments to the assigned Project Manager. Installation Readiness & Logistics: Coordinate with Project Management, Fabrication, vendors, and the Installation team to confirm signage, hardware, materials, equipment, and required approvals are ready before confirming installation dates. Track deliveries and flag shortages or discrepancies that could affect the schedule. Schedule Changes & Issue Resolution: Adjust schedules as priorities, production timelines, weather, or site conditions change. Coordinate resolution of scheduling conflicts and installation delays, communicate revised plans promptly, and escalate technical questions or field concerns to the appropriate Installation lead or Project Manager. Crew Coordination & Site Requirements: Ensure installers receive current work orders, site contacts, access instructions, project details, and equipment requirements before dispatch. Confirm required site access arrangements and safety documentation are in place, and communicate missing information or compliance concerns to the responsible manager. Site Visits & Surveys: Coordinate site visits and surveys with Project Management and the Installation team. Attend as needed to gather information that supports installation planning and scheduling. Project Documentation: Maintain accurate installation dates, status notes, client communications, and follow-up actions in SquareCoil and other designated systems. Quality Control & Completion Follow-Up: Coordinate readiness checks and completion reviews with the responsible teams. Track punch list items, outstanding work, and return visits through resolution, ensuring follow-up work is clearly assigned, scheduled, and communicated to clients and Project Managers. Billing Support: Provide accurate installation completion documentation to Project Management and Accounting to support timely billing. What we require 2+ years of experience in installation scheduling, dispatch, project coordination, or a similar role. Demonstrated ability to manage a busy schedule involving multiple crews, clients, and simultaneous projects. Strong client service skills, including communicating delays, managing expectations, and handling difficult conversations professionally. Ability to prioritize competing requests, adapt to frequent changes, and follow through without losing track of details. Confidence using Google Workspace and learning scheduling and project management software. Ability to work independently while recognizing when an issue requires escalation. Ability to lift a minimum of 35lbs Ability to stand for long periods of time It would be great if you also had Experience in signage Construction experience Experience reading construction drawings
Compensation & Benefits:- Competitive Pay | Compensation is based on experience
- Generous benefits *Benefits are offered after a probationary period
- Available company-paid medical benefits after 90 days of employment
- Available Dental & Vision after 401k (after 1 year)
- Vacation / PTOPaid holidays
About Airpark Signs & Graphics As one of the leading architectural signage and environmental graphics firms in the Southwest, Airpark Signs & Graphics takes immense pride in delivering innovative design and quality signs to our valued clients. The backbone of Airpark Signs & Graphics is our talented team and skilled craftsmen who are relentlessly committed to delivering excellence. A sizable percentage of our team has worked at Airpark Signs & Graphics for a decade + and still going strong. Genuine investment in our people and their professional development means a great deal to us as we know that value is reflected in the products we make and the client relationships we cultivate. If you're looking for a rewarding career where you make cool things, build amazing structures, foster professional growth, and are committed to excellence we encourage you to apply!
How to Apply:
Interested candidates may forward their resume or experience & contact information to jobs@airparksigns.comNo phone calls, please Additional Information: Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Airpark Signs & Graphics is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Airpark Signs & Graphics also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of responsibilities, activities, or duties that are required of the employee for this job. Responsibilities, activities, and duties may change at any time with or without notice.
