Repair Technician Level III - Hiring Immediately

level 10Hoffman Estates, ILMid L4

Job Description:

When needed, forecast daily work and direct the daily tasks of the repair team
Regularly assist Team Lead with leadership responsibilities
Serve as an internal resource to other departments in planning and managing repair work
Act as a resource to other technicians to provide training and solve problems in areas of expertise
Handle escalated issues within assigned product set
Communicate with both internal and external customers, and vendors, to plan work and resolve issues
Perform repairs on various types of equipment including computers, printers, POS (Point of Sale) equipment, and hand-held mobile scanners
Follow all safety procedures while meeting established quality and efficiency standards
Ability to read and comprehend technical documentation (Standard Operating Procedures, Technical Drawings, and Schematics)
Evaluate and monitor repair processes and techniques and make recommendations for process and equipment changes that lead to gains in productivity and the quality of repairs
Responsible for basic soldering
Independently diagnose, define problems, collect data, establish facts, draw valid conclusions, facilitate solutions and resolve complicated repairs
Communicate technical information to technical and non-technical customers
Perform test programs and run benchmarks for battery and power measurements
Communicate and follow-through with internal customers to resolve any issues

Requirements:

3+ years related experience as a bench or field repair technician
Associates Degree in Electronics; Computer Science; Information Technology or equivalent computer repair experience required.
Strong communication skills, both verbal and written
Ability to troubleshoot and solve problems
Demonstrated success working with minimal supervision; self-directed
Ability to lead and mentor others
Experience with computer software, printers, and/or scanners installation and configuration
Ability to repair laser barcode equipment such as Symbol, Intermec, and Honeywell
Component level soldering skills
Strong attention to detail and ability to thrive in a fast paced environment
Ability to quickly learn new skills and translate knowledge to practical application
Mechanically inclined, solid understanding of how various technologies work
Fundamental understanding of PC architecture and components, i.e., CPU and memoryA+ Certification preferred
Background in POS (Point-of-Sale) repair experience is preferred
Basic Office Skills (Word, Excel, Outlook)

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Level

Mid L4

Location

Hoffman Estates, IL

Occupation

Installation, Maintenance, and Repair Workers, All Other

Industry

Electronic and Precision Equipment Repair and Maintenance

Posted

today