W2 Contract | 24 Months +
Location: covering Cincinnati and the surrounding area
About The Role:
We're looking for a skilled Digital Press Field Engineer to serve as the frontline technical expert for our customers. In this role, you'll diagnose and resolve complex press issues, ensure equipment reliability, and deliver the hands‑on support that keeps our customers running at peak performance.
This isn't just a break-fix role. You'll be a trusted partner throughout the customer journey — from initial installation through long‑term success — leveraging cutting‑edge AI and remote diagnostic tools to proactively identify issues and accelerate resolution. If you thrive at the intersection of deep technical expertise and genuine customer engagement, this role was built for you.
What You'll Do: Technical Field Service
Install, commission, and calibrate digital presses at customer sites
Diagnose and resolve hardware, software, and process‑related issues with speed and precision
Perform routine maintenance, software upgrades, and preventive service
Deliver both on‑site and remote technical support as needed
Maintain accurate service records, documentation, and reports
Customer Success & Training
Lead structured Ramp‑Up programs for new customers during the critical first 30–90 days of production
Train press operators and production staff on press operation and workflow, color management and media handling, maintenance best practices, and troubleshooting and quality control
Assess operator skill levels and tailor coaching approaches accordingly
Collaborate cross‑functionally with Sales, Applications, and Customer Success teams to ensure seamless customer onboarding
Serve as a technical mentor who builds long‑term confidence and capability within customer teams
What You Bring
Technical diploma or degree in Electronics, Mechanical Engineering, or a related field
3+ years of field service experience, ideally with digital printing equipment (HP Indigo experience strongly preferred)
Solid understanding of digital press technology, color theory, and RIP/workflow systems
Strong troubleshooting ability across print quality, mechanical, and electrical domains
Working knowledge of AC/DC electrical circuits and proficiency with a multimeter
Proven experience in customer training or technical mentoring
Excellent communication and presentation skills with a customer‑first mindset
Ability to travel frequently domestically, with occasional international travel
Self‑directed with strong time management and problem‑solving skills
Preferred Qualifications: Indigo Certification(s) or direct experience with Indigo presses
Familiarity with DFE/RIP software such as Smart Stream, Esko, or EFI
Knowledge of Lean or Six Sigma methodologies
Multilingual skills are a plus
What's Included
While on contract, you'll receive access to Indigo platform training and certification, career development opportunities within a global organization, and a full benefits package including medical, dental, vision, 401(k), PTO, and mileage reimbursement.
