Copier Service Manager

Position Overview: The Service Manager is responsible for the day-to-day leadership and performance of the service team in the Salt Lake City market. This leader works closely with technicians, operations, sales, and regional leadership to ensure customers receive timely, high-quality service while maintaining strong productivity and operational standards. The ideal candidate is a hands-on leader who can balance team development, customer satisfaction, performance management, and business needs.

Key Responsibilities: Lead and oversee day-to-day service operations within the Salt Lake City marketManage, coach, develop, and support field service techniciansEnsure compliance with DEX corporate policies, procedures, and performance standardsMonitor service performance, productivity, response times, and other key service metricsMaintain appropriate staffing levels based on customer demand and productivity expectationsRecruit, train, develop, and retain high-performing service techniciansConduct performance coaching, evaluations, and corrective actions when necessarySupport technicians with complex service issues and customer escalationsIdentify opportunities to improve service processes, efficiency, and customer satisfactionChampion a customer-first service culture and personally assist with escalated customer concerns when neededPartner closely with sales, operations, logistics, parts, and administrative teamsSupport equipment installations, shop operations, and other service-related functions as neededHelp develop future leaders and strengthen the service organizationMaintain consistent communication with regional leadership regarding staffing, performance, customer needs, and operational challengesQualifications & ExperienceProven leadership experience in copier, imaging, office technology, or technical field service operationsPrevious experience managing service technicians or technical teams strongly preferredStrong understanding of: Service KPIs and performance metricsWorkforce planningTechnician productivityCustomer service and escalation managementProcess improvement and operational efficiencyStrong leadership skills with the ability to coach, mentor, and develop employeesExcellent communication, conflict-resolution, and decision-making abilitiesAbility to manage multiple priorities in a fast-paced service environmentAbility and willingness to travel within the Salt Lake City market and surrounding areas as business needs requireWhy DEX Imaging? DEX Imaging is one of the largest independent providers of document imaging technology in the United States, and we continue to invest in talented service leaders who can help us grow while maintaining a high level of customer service. We offer: Competitive compensationLeadership growth opportunities A performance-driven cultureIn-house technical and leadership training A collaborative environment where service excellence is a priorityThe opportunity to build and develop a high-performing local service teamIf you are ready to lead a service organization, develop great technicians, and help deliver an outstanding customer experience, we encourage you to apply.