Customer Service Representative

Responsibilities: Be confident and comfortable communicating over the phone and handling a high volume of phone calls dailyGenerate sales leads and identify sales opportunities during the customer service processIdentify and assess customers’ needs to achieve high-level customer experience/satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid, and complete information by using the right methods/tools including email and phoneMeet personal/customer service team KPI targetsHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep excellent records of customer interactions, process customer accounts, and file documents via SalesforceTake the extra mile to engage customers and lead with empathyRequirements Proven customer support experience or experience as a Client Service RepresentativePassion for helping peopleStrong phone contact handling and active listening skillsFamiliarity with CRM systems and best practicesCustomer orientation and ability to adapt/respond to different types of situations on thestrategically agileIndependent thinkerExcellent communication skillsAbility to multi-task, prioritize, and manage time effectivelyFluent in English, both written and oralExperience in luxury goods and/or jewelry is preferred