Account Manager

Responsibilities: Act as the main liaison for sellers, addressing issues related to registration, compliance, listing support, and account management promptly and professionally. Guide sellers through platform policies, documentation requirements, and troubleshooting steps, including but not limited to product listing errors, payment delays, or compliance violations. Collaborate with internal teams (Legal, Compliance, Product) to resolve seller escalations and improve processes. Analyze seller pain points and feedback to propose platform or workflow optimizations. Conduct training sessions to educate sellers on best practices for account health and growth. Monitor seller performance metrics (e.g., onboarding completion rates, issue resolution time) and report trends to leadership.

Qualifications: 3+ years of operational experience, including but not limited to experience in brand management or platform operations. Strong data analysis skills, able to analyze industry trends and project management through data, and summarize conclusions. Excellent problem-solving skills, self-motivation, ability to think strategically and adapt quickly to changes. Ability to work under pressure and manage logistics during high-demand periods. Our compensation structure is designed to align with the cost of labor in various geographic markets across the US. The total salary for this position ranges from $75,000 to $150,000 annually, based on job-related factors such as skills, experience, qualifications, competencies and location. In addition, you may receive benefits depending on the nature of employment, job position, and work location. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Insurance Coverage2. Paid Time Off (PTO)3. Paid Sick Leave (in accordance with applicable state and local laws)4. 401(k) Plan The Company reserves the right to modify or change these benefit programs at any time, with or without notice, consistent with applicable law. At Temu, we are proud to be an employer that builds a diverse community. We encourage all qualified individuals to apply and join our team. We are dedicated to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity.