Lead Medical Records Clerk / Messenger, Department of Health Information Management

Responsibilities: Establishes and maintains positive relationships with patients, visitors, and other employees. Interacts professionally, courteously, and appropriately with patients, visitors and other employees. Behaves in a manner consistent with maintaining and furthering a positive public perception of BronxCare Health System and its employees. Contributes to and participates in the Performance/Quality Improvement activities of the assigned department. Contribution and participation includes data collection, analysis, implementation of and compliance with risk management and claims activities, support of and participation in Continuous Quality Improvement (CQI) teams, consistent adherence to the specific rules and regulations of the Bronx-Care Health System (a) Safety and Security Policies, (b) Risk Management: Incident and Occurrence Reporting, (c) Infection Control Policies and Procedures and (d) Patient and Customer Service. Performs duties related to tracking, retrieving, researching and reconciling medical records received within the Health Information Management Department. Investigate and follow-up on charts not received in Health Information Management through interaction with Nurse Managers and Unit Clerks. Submits daily and weekly stats of missing charts to immediate Supervisor. Answers telephone, takes and relays messages, acts as Information Clerk and Receptionist. Performs a variety of clerical tasks, in conjunction with administrative services staff, where little knowledge of subject matter is required, such as, assisting with distribution of daily work assignments, payroll checks, etc. Assists in preparing records and other data for transmittal to other hospital departments. Preps and Scans documents into the electronic document management system format utilizing established process in a timely manner as per Health Information Management Department Policy, to ensure that information becomes available timely for patient care. Corrects and completes daily errors by performing quality assurance on all assign work. Performs quality control to ensure the integrity, completeness and legibility of scanned patient health records. Validates the paper record to scanned images to ensure a complete and legible record. Assumes the primary responsibility for hardware tests to insure proper feeding of scanner sheets. Maintains a daily event log of any imperfection during scanning and indexing activities. Provides event log to the immediate Supervisor. Inspects the equipment, structures, or materials to identify the cause of errors or other problems or defects. Assumes responsibility of maintaining an inventory of supplies and spare parts for the scanner. Place scanner maintenance calls. Submits all productivity reports daily to immediate Supervisor. Collaborates with immediate Supervisor on investigating and possible merge of potential duplicate record pairs. Picks-up, sorts and distributes mail, letters, messages, packages, records, interoffice memoranda and other items and delivers them to various offices and departments of the hospital as needed. Oversees Medical Records warehouse management. Ensure charts arriving at the Warehouse are manifested and boxed according to HIM Policy and Procedures. Manifest and purge warehouse medical records boxes for destruction. Maintains and purges files for record destruction as per Health Information Management Department Policy. Messenger: Picks-up, sorts and distributes mail, letters, messages, packages, records, interoffice memoranda and other items and delivers them to various offices and departments of the hospital as required. Coordinates transportation to Warehouse and Retrieve Medical Records from Warehouse as requested by HIM Management. Collects outgoing mail from departments at routinely established periods during each day. Is flexible and undertakes a variety of miscellaneous duties and performs other job functions as assigned.