Terminal Manager This position will be accountable for effectively leading the terminal operations to include: planning, execution, dispatch and delivery of all products to our customers. This leader will be responsible for all location business matters and network collaboration. Their accountabilities include key performance areas: Operational focus on revenue per truck and total miles, reducing empty miles, and working tractor plan Oversee driver recruitment, retention, and development Safety focus every day in all areas of the terminal and on the road Drive customer satisfaction and growth, providing outstanding service, leveraging existing customers and adding new customers Leads their designated terminal while effectively collaborating within the Action Resources network Creating and maintaining a great culture of success and team development The terminal manager will be responsible to meet and exceed their terminal Key Performance Indicators (KPIs) for Operations, Retention, Safety & Compliance, Customer Service, Financials and annual goals and objectivesDUTIES AND RESPONSIBILITIES:Manage P&L, identify and develop tactical actions to correct and implement Ensures maximum driver and asset utilization with the focus on revenue per truck, load counts, and maximizing the P & LLeads terminal performance; forecasts, monitors and executes daily performance plan. Takes corrective action to meet terminal/network goals and objectives Represent the terminal on initiatives, serves as the liaison for company drivers, owner operators and terminal associates Manage work flow throughout the terminal Coordinate maintenance for a fleet of tractors, trailers and specialized equipment Analyze data, create, prepare and distribute reports and information Promotes and develops safe work behaviors through effective communication, implementation and follow-up of the company's safety programs and objectives Responsible for terminal drivers safety performance including implementation of safety initiatives and attendance of safety classes Collaborate and support the sales team in managing existing, targeting and supporting new business opportunities Integrate transportation services seamlessly into our customer's supply chain Successfully manage daily customer and client relationships at all levels resolving customer issues and service opportunities effectively Collaborate with Recruiting and Safety ensuring the hiring of quality driver associates Effectively onboard drivers and associates to terminal processes Approve all invoices for payment and oversee purchasing of supplies and office services Develop and mentor staff through performance evaluation and effective coaching Responsible for fostering a positive culture Responsible for team members completing any assigned training and ensuring that employees are competent for the tasks assigned to perform. Abide by and provide feedback for continuous improvement of all EHSS policies, procedures, and safe work practices. Additional duties as assignedBUSINESS AND LEADERSHIP COMPETENCIES:Strong business acumen including effectively managing a P &L, developing business strategies Excellent customer facing and service skillsExcellent communication skills (oral, written and presentation) Excellent organizational and time management skillsExcellent development and coaching abilityEXPERIENCE REQUIREMENTS:Bachelor's degree or equivalent combination of education and experience in the transportation field 5+ years of Transportation Operations experience required Previous Tank Trailer and Hazardous Waste Transportation experience preferred 2+ years of Fleet Management-leadership of drivers required Demonstrated team-leadership and development Transportation Management Software (ie: TMW, McLeod) Knowledge of DOT and FMCSA regulations and procedures Experience with satellite communications processes (Qualcomm) desired Ability to travel as necessary Driver's license required
